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The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.
**Responsibilities**:
- Manage a team, the budget and planning
- Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
- Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
- Lead modeling and analytical projects through completion
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
- Ensure delivery of end results and contribute to the formulation of procedures**Qualifications**:
- 5-8 years of experience in a related role
Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
- Ability to persuade and influence others and negotiate with third parties
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
**Education**:
- Bachelor’s degree/University degree or equivalent experience
**Responsabilidades**:
- Diseño e implementación de procesos de reporteo útiles para la identificación de variaciones que reflejen vulnerabilidades a mitigar
- Análisis puntual de casos de fraude para dimensionar el riesgo y vulnerabilidades en los procesos de consumo de punta a punta para dimensionar, establecer y recomendar mitigantes en cada una de las partes
- Identificación puntual de la causa raíz de los principales casos de fraude para el escalamiento de mitigantes y seguimiento hasta su corrección/acción
- Comunicación de riesgos y oportunidades identificadas a la dirección y áreas de negocio
**Calificaciones y Experiência**
- Grado en Actuaría, Matemáticas Aplicadas, Sistemas, Económica/administrativa o a fin
- Especialidad preferible
- 5+ años de experiência en puestos similares
- Comunicación afectiva a nível gerencial
- Alto nível de manejo del proceso de servicio al cliente y su eficiencia en balance con el riesgo
- Entendimiento de los procesos de consumo y manejo de riesgo de fraude
- Uso avanzado de lenguajes de programación y manejadores/minería de datos como SAS, SQL, Python, Rasí como manejo total de Office
- Ingles hablado y escrito medio/avanzado
- Experiência en la coordinación de equipos analíticos y con alto involucramiento en el resultado y toma de decisiones
**Skills y competencias**
- Altos estándares y habilidades de comunicación escrita y verbal así como de servicio
- Orientación a resultados a través de procesos de eficiencia y eficacia
- Habilidades analíticas y de resolución de problemas
- Excelente organización, atención a los detalles y capacidad para completar las tareas de manera oportuna
- Capacidad total de trabajo bajo presión
- Habilidad para persuadir e influir en los demás
- **Job Family Group**:
Operations - Services
- **Job Family**:
Fraud Operations
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
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