Intakes Specialist

hace 5 meses

Desde casa, México Legal Management Group A tiempo completo

Job Summary:
Reporting Relationship:
This role reports directly to the Intakes Manager

Work Environment:
Virtual

Essential Duties and Responsibilities:
Note: This job description is a general overview and should not be considered as an exhaustive list of responsibilities. Additional duties may be assigned as needed.
- Client Interaction:

- Serve as the first point of contact for potential clients seeking legal assistance in labor law matters.
- Act as a professional and knowledgeable representative of the firm, addressing client inquiries and concerns effectively.

2.Information Gathering:
Collect detailed information from potential clients to assess the viability of their cases, including employment history, workplace conditions, and potential legal issues. Document accurate and comprehensive case intake information using firm-specific software or databases.
- Case Evaluation:
Collaborate with attorneys to evaluate the legal merit of potential cases based on the information gathered during intake.
Identify key legal issues and gather pertinent documentation to assist attorneys in making informed decisions.
- Client Education:
Provide basic information about labor laws, legal processes, and potential outcomes to potential clients in a clear and understandable manner. Address client questions regarding the firm's services, fees, and the overall legal process.
- Database Management:
Maintain accurate and up-to-date records of all client interactions, ensuring data integrity and confidentiality.
Update case statuses and relevant information as cases progress or are declined.
- Team Collaboration:
Collaborate with attorneys, paralegals, and other staff members to facilitate smooth case transitions from intake to case management.
Communicate important case details and insights to the appropriate team members.

**What You Can Expect From Us**
- Attractive Salary dependent on Experience
- Annual Leave Benefit
- Team Member Rewards Scheme
- Commitment to Learning and Development
- Friendly working environment

**Requirements**:

- Bachelor's degree in a relevant field or equivalent work experience.
- Strong familiarity with labor laws, employment regulations, and legal terminology.
- Excellent verbal and written communication skills.
- Outstanding interpersonal skills with the ability to demonstrate empathy and professionalism during client interactions.
- Detail-oriented with exceptional organizational and multitasking abilities.
- Proficiency in using case management software, databases, and other relevant tools.
- Previous experience in a law firm or legal environment is preferred.
- Bilingual proficiency (English and Spanish).
- Demonstrated ability to maintain confidentiality and handle sensitive information.

  • Intake Specialist

    hace 2 meses

    Desde casa, México Pro Legal Funding A tiempo completo

    **Company Overview**: Pro Legal Funding is a leading provider of pre-settlement funding, dedicated to helping plaintiffs access the financial resources they need while awaiting the resolution of their legal cases. Our mission is to support our clients through difficult times with empathy, efficiency, and professionalism. **Position Summary**: The Intake...

  • Bilingual Intake Specialist

    hace 5 meses

    Desde casa, México Landerholm Immigration, A.P.C. A tiempo completo

    Oakland Immigration Law Firm seeks Friendly Bilingual Intake Specialist Do you enjoy helping people solve their problems? Do you love working with a team and for the clients we serve? Are you passionate about making a change in the life of immigrants? If you answered yes to the above questions, then you may be the person we’re looking for. We are a...

  • Legal Intake Specialist

    hace 7 meses

    Desde casa, México Martinez Immigration A tiempo completo

    **Responsibilities**: - Take calls from clients to assess their needs and answer any questions they may have. - Maintain accurate records of client interactions and services provided. - Perform clerical work like updating reports. - Assist clients in completing intake questionnaires when necessary. - Preparation of calendar as well as assisting in...

  • Bilingual Intake Specialist

    hace 2 semanas

    Desde casa, México Satellite Teams A tiempo completo

    **Satellite Teams is searching for an Intake Specialist who will be working for an LA-based distinguished law firm protecting consumers for over a decade. This role is on the front line personally speaking to people coming to us for help at a time in which they are most vulnerable and need legal assistance.** **RESPONSIBILITIES** - Probe caller for the...

  • Costumer Intake Coordinator

    hace 5 meses

    Desde casa, México Ajax Creative A tiempo completo

    **JOIN OUR ARMY IF YOU HAVE THE FOLLOWING BELIEFS.** We have a deep passion for what we do, and take pride in all that we create. Good enough is not acceptable and non-negotiable. We don’t believe in mediocrity, at Ajax creativity reigns supreme. We are judged by the quality of our work. ABOUT AJAX CREATIVE At AJAX, we blend our passion, creativity, and...

  • Intake Specialist

    hace 5 meses

    Desde casa, México Careers at VirtualStaffing.com A tiempo completo

    Do you have a passion for helping people and a knack for legal matters? If so, you might be the perfect fit for our team. As a Legal Intake Specialist, you will be the first point of contact for our clients, collecting case information, preparing legal documents, and ensuring excellent service. **Responsibilities**: - Perform initial client assessments and...

  • Call Center Manager

    hace 5 meses

    Desde casa, México eCustom Solutions A tiempo completo

    **Responsibilities**: - Regularly reviewing and evaluating interactions between intake agents and potential clients via recorded call monitoring. - Managing a team of quality assurance agents. - Providing constructive feedback aimed at improving individual and team performance. - Ensuring standardization and compliance with communication guidelines. -...

  • Call Center Quality Assurance Manager

    hace 5 meses

    Desde casa, México eCustom Solutions A tiempo completo

    **Responsibilities**: - Regularly reviewing and evaluating interactions between intake agents and potential clients via recorded call monitoring. - Managing a team of one to three quality assurance agents. - Providing constructive feedback aimed at improving individual and team performance. - Ensuring standardization and compliance with communication...

  • Sales Lead Specialist

    hace 1 mes

    Desde casa, México MMC Home Solutions, LLC A tiempo completo

    **Lead Specialist - Make an Impact & Boost Your Earnings!** - Join Our High-Energy, Fast-Paced Team at MMC Home Solutions, LLC!_ **Do you love the thrill of connecting with people over the phone?** Are you the kind of person who thrives on achieving goals, enjoys making a difference with every call, and is ready to handle challenges head-on? If you bring...