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Sr System Support Analyst

hace 4 meses

Guadalajara, México AstraZeneca A tiempo completo

**Sr System Support Analyst**

**Location: Guadalajara**

**Hybrid work**

**Description**

At AstraZeneca, we are united by a common purpose: to push the boundaries of science to deliver life-changing medicines. Every day, we make a difference by delivering potentially life-changing medicines to millions of people worldwide. Being agile and creative company means building a dynamic, inspiring culture where we celebrate diverse, bold thinking, openness to new insights and ways of working. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.

We believe in the potential of our people and you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us.

**Responsibilities include but are not limited to**:

- System management and set up in OCE (Orchestrated Customer Engagement) based Salesforce system
- Supporting key internal and external stakeholders and E3S IT resources
- Developing and maintaining business systems including identifying, implementing and managing tools/systems
- Designing new enhancements and business processes that will improve operational efficiency across the organization and E3S team
- Evaluating existing and potential Salesforce functionality and prescribe rollout plans, including socialization, training, communication, testing and release management
- Creating and delivering appropriate documentation, training and communication around features and process changes.
- Monitor data quality, integrity and user adoption
- Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
- Assess, (re-)design, improve and implement new or existing integrations and automations
- Identifying risks and implementation of appropriate corresponding controls
- Perform UAT for BAU system changes in Test and Prod environments
- Be self-reliant to work with mínimal supervision
- Assisting manager in taking important decisions regarding management procedures and operations
- Working closely with members of the team to achieve targets and implement strategies
- Maintaining an open channel of communication with different departments, project teams and upper management
- Be able to provide guidance to junior resources from time to time
- Maintain high level of internal and external customer satisfaction.

**Requirements**:
**Minimum Specific Requirements**:

- Bachelor's degree in business administration, computer science, or a related field.
- 3+ years of experience as a IT System/Business Analyst or a Salesforce Consultant
- Proven analytical, organizational and problem-solving skills
- Proven business/technical experience working with complex integrated systems, using creative and critical-thing skills to deliver exceptional results
- Experience working with and/or managing IT Providers or Business Relationship Management
- Proven knowledge of Salesforce
- Knowledge of IT system lifecycle
- Strong ethical, collaborative, influencing, innovative and customer-centric skills
- Good leadership and management skills
- Demonstrated ability to take initiative and to respond to rapidly changing priorities
- Demonstrated a can-do approach and willingness to learn new skills
- Must be able to work through competing priorities
- Global / cross-cultural experience
- Exceptional communication & interpersonal skills, including oral & written English

**Preferred Background**:

- Pharmaceutical Industry experience
- Experience of working in a matrix organization
- Salesforce Certification or Development
- Good knowledge of MS Office tools
- Prior exposure to scripting languages (e.g., PowerShell, Bash, Microsoft Excel + VBA, Python, JavaScript, SQL, etc.) will be a plus
- Knowledge of SAP ECC, SAP HANA