![MacStore](https://media.trabajo.org/img/noimg.jpg)
Team Leader Supervisor de Centros Macstore de
hace 2 semanas
El Team Leader es responsable de supervisar los centro de servicio en las tiendas MacStore, asegurar el cumplimiento de indicadores, seguimiento a reparaciones, asegurar la calidad en la atención y servicio. Asesorar y capacitar al personal de Soporte Técnico de su zona
**Perfil**:
- Tener experiência mínima de 1 a 2 años en puesto similar
- Edad: 25 a 45 años
- Sexo: Indistinto
- Enfocado a la calidad y resultados
- Alto sentido de la responsabilidad
- Licenciado en Informática o Ing. Sistemas, Profesional técnico en reparación de equipo de cumputo y telefonía Movil.
- Dominio de funciones base de datos y su administración
Funciones:
- Seguimiento al procesos de reparación en centros de servicio
- Seguimiento a la calidad en atención y servicio en los centros de soporte técnico
- Elaboración de estrategias que permitan mejorar la rentabilidad de los centros de servicio
- Elaboración de estrategias para la mejora continua en centros de servicio
- Atención y seguimiento a quejas
- Cumplimiento de métricas servicio, facturación
Competencias
- Proactivo
- Tolerancia a la frustración
- Organización
- Trabajo bajo presión
- Comunicación Efectiva
Ofrecemos:
- Contratación directa
- Salario Mensual: $18,000.00
- Prestaciones de Ley
- Vales de Despensa
- Caja de Ahorro
- Estabilidad Laboral
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