Customer Service Team Leader

hace 4 semanas


Chihuahua, México AutoZone A tiempo completo

**Summary**:
Has overall responsibility for Call Center staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensures that all phases of Customer support are properly coordinated, monitored, logged, tracked, and appropriately resolved. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports. Involved in hiring, motivating, recognizing, and rewarding, coaching, counseling, training and problem solving for her/his team. Has extensive knowledge and has overseen one segment of our department.

**Responsibilities**:

- Provides performance feedback and coaching on a regular basis to each team member. One on one meetings.
- Administrative tasks (payroll, permissions, vacations, etc.).
- Writes and administers performance reviews for skill improvement. Addresses disciplinary and/or performance problems according to policies.
- Implements training, reporting and reward/recognition programs to sustain the day to day operation.
- Is responsible for one segment of our department, ensuring it is handled efficiently and effectively to provide the results expected.
- Oversees the different segments within the Contact Center while on duty, ensuring they are handled efficiently and effectively to provide the results expected.

**Skills and Requirements**:

- Level of formal education: An Associate's degree (two-year program) or equivalent formal training program.
- Area of study: Business Administration, Computer Science
- Years of experience: Two to three years.
- Type of experience: Customer Service, Product knowledge, AutoZone Culture, Call Center knowledge.
- Special certifications or technical skills: Coaching, Customer/Client Focus, Leadership, Performance Management, Problem Solving.
- Other/preferred: Teamwork, communication skills, self-direction, bilingual.



  • Chihuahua, Chihuahua, México Autozone A tiempo completo

    Summary:Has overall responsibility for Call Center staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensures that all phases of Customer support are properly coordinated, monitored, logged, tracked, and appropriately resolved. Assigns personnel to various operations and directs their activities;...

  • Team Leader

    hace 2 semanas


    Chihuahua, México SONDER A tiempo completo

    Somos SONDER una empresa sorteadora que le brinda sus servicios de calidad a la empresa FORD de Chihuahua y buscamos: TEAM LEADER Turno 4x3 Lunes a jueves 12horas de noche Turno fin de semana viernes, sábado y domingo 12horas **Requisitos**: - Preparatoria terminada - Conocimiento de calidad - Disponibilidad para turno de noche - Sin problema de...


  • Chihuahua, México SAGE Automotive Interiors A tiempo completo

    **Objective**: Keep daily communication and coordination of shipments with customers and or their carriers, domestic or international to guarantee an excellent customer service and having internal communication with stakeholders including production plants to provide timely information for decision making. **Main Activities**: - Daily communication and...


  • Chihuahua, México SAGE Automotive Interiors A tiempo completo

    **Objective**: Keep daily communication and coordination of shipments with customers and or their carriers, domestic or international to guarantee an excellent customer service and having internal communication with stakeholders including production plants to provide timely information for decision making. **Main Activities**: - Daily communication and...


  • Chihuahua, Chihuahua, México Flex A tiempo completo

    Customer Service Representative BlackHawk Industrial Hoy Customer Service Representative Tijuana, Baja California BlackHawk Industrial Hoy Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. - Analyze and assess customer needs completely and accurately with efficiency. - Work with ... Leer más... Hoy...


  • Chihuahua, Chihuahua, México Flex A tiempo completo

    Introduzca el título del trabajo o la habilidad para buscar Trabajos relevantes Introduzca su ciudad o código postal para mostrar los trabajos en su ubicación Inicio Trabajos para Customer Service Manager en la M... 17 Trabajos para Customer service manager en la Mexico ¿Quieres actualizaciones para búsquedas de trabajo similares? Monterrey, Nuevo...

  • Customer Service

    hace 3 semanas


    Chihuahua, México ELECTROCOMPONENTES DE CHIHUAHUA A tiempo completo

    Founded in 1953, Electrical Components International (ECI) is one of the world’s leading suppliers of electrical distribution systems, control box assemblies, and other critical engineered components for diversified markets. With 25,000 employees and 40 global manufacturing locations, ECI is the trusted partner to market leaders with 500+ customers. At...


  • Chihuahua, México Avvio A tiempo completo

    Looking for an experienced customer service representative to work a full-time job starting at $2500 a week. Reach out to me at 614 573 5455 so we can schedule an interview. **Salary**: From $2,500.00 per week **Experience**: - customer service: 1 year (preferred) **Language**: - English and spanish (preferred) Work Location: In person


  • Chihuahua, México Avvio A tiempo completo

    Looking for an experienced customer service representative to work a full-time job starting at $3000 a week. Reach out to me at 614 573 5455 so we can schedule an interview. **Salary**: From $3,000.00 per week **Experience**: - customer service: 1 year (preferred) **Language**: - English and spanish (preferred) Work Location: In person

  • Team Leader

    hace 6 días


    Chihuahua, Chihuahua, México SONDER A tiempo completo

    Somos SONDER una empresa sorteadora que le brinda sus servicios de calidad a la empresa FORD de Chihuahua y buscamos:TEAM LEADERTurno 4x3 Lunes a jueves 12horas de nocheTurno fin de semana viernes, sábado y domingo 12horasRequisitos: Preparatoria terminada Conocimiento de calidad Disponibilidad para turno de noche Sin problema de transporteOFRECEMOS: Pago...

  • Customer Service Agent

    hace 2 semanas


    Chihuahua, México BACK OFFICE DE CHIHUAHUA A tiempo completo

    **Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Chihuahua,capital -Chihuahua, Chihuahua**: This client is looking for Customer Service Representatives who will be handling incoming calls from the front desk of medical offices. The main requirements for this client are: 1) A very proficient level of English with as native an accent as possible and with...


  • Chihuahua, Chihuahua, México Avvio A tiempo completo

    Looking for an experienced customer service representative to work a full-time job starting at $2500 a week. Reach out to me at so we can schedule an interview.Salary: From $2,500.00 per weekExperience:- customer service: 1 year (preferred)Language: English and spanish (preferred)Work Location: One location

  • Customer Service Agent

    hace 2 meses


    Chihuahua, México AutoZone A tiempo completo

    **Summary**: Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a...

  • Team Leader Mae

    hace 6 días


    Chihuahua, Chihuahua, México Robert Bosch Group A tiempo completo

    Team Leader MAE - Machinery Design and IntegrationFull-timeBosch was founded in Stuttgart in 1886 by Robert Bosch and for more than 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of fields, that contribute to improve the quality of life of...

  • Customer Service

    hace 6 días


    Chihuahua, Chihuahua, México Electro Componentes de México S.A. de C.V. A tiempo completo

    The main objective of the _Material Customer Service_ is to provide customer support to a set list of customer accounts.Has three main focus areas: Maintenance and understanding of customer demands Managing customer shipments Managing communication around areas that impact demand and/or shipmentsYour Responsibilities: Daily maintenance of demand forecasts...


  • Chihuahua, México COPELAND GUADALAJARA A tiempo completo

    International Customer Service Representative EXPERIENCE: - Strong International Customer Service background. -Export and Letter of Credits policies knowledge.Computer literacy/knowledge. -Superior communication and strong communication and organizational Skills: Ability to work under pressure, respecting deadlines and delivering results. LANGUAGE: >90 %...

  • Customer Service

    hace 3 semanas


    Chihuahua, México Electro Componentes de México S.A. de C.V. A tiempo completo

    The main objective of the **_Material Customer Service_** is to provide customer support to a set list of customer accounts. Has three main focus areas: - Maintenance and understanding of customer demands - Managing customer shipments - Managing communication around areas that impact demand and/or shipments **Your Responsibilities**: - Daily maintenance...

  • Customer Service

    hace 3 semanas


    Chihuahua, México Electro Componentes de México S.A. de C.V. A tiempo completo

    The main objective of the **_Material Customer Service_** is to provide customer support to a set list of customer accounts. Has three main focus areas: - Maintenance and understanding of customer demands - Managing customer shipments - Managing communication around areas that impact demand and/or shipments **Your Responsibilities**: - Daily maintenance...


  • Chihuahua, México Electrical Components International A tiempo completo

    The main objective of the **_Material Customer Service_** is to provide customer support to a set list of customer accounts. Has three main focus areas: - Maintenance and understanding of customer demands - Managing customer shipments - Managing communication around areas that impact demand and/or shipments **Your Responsibilities**: - Daily maintenance...

  • Customer Service

    hace 6 días


    Chihuahua, Chihuahua, México Csl Plasma Inc. A tiempo completo

    Customer Service - Donor Support Technician page is loaded Customer Service - Donor Support Technician Apply locations Americas, US-FL, Miramar 214, CSL Plasma time type Part time posted on Posted Yesterday job requisition id R Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis process. Job...