Lead Services Specialist

hace 3 semanas

Ciudad del Carmen, México Baker Hughes A tiempo completo

**Lead Services Specialist - Customer Contract Management**:
**Are you passionate about being part of a successful team?**:
**Do you like working in collaborative teams and negotiating successful projects?****:
**Join our Turbomachinery Services Team**

Our Turbomachinery & Process Solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.

**Partner with the best**

This role is responsible for all activities providing the necessary support on pre-and post-contractual administration & management, Terms & Conditions of the contract, and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Develops a year plan for its own department. Is involved in discussions with other functions and teams about improvement in processes, procedures, and ways of working.

As a Lead Services Specialist - Customer Contract Management, you will be responsible for:

- Being accountable for the financials performance of the project (Sales / CM / Cash collection) for the project(s) to his/her ownership.
- Being accountable for the quality and OTD of the project, to reach Customer needs.
- Being accountable for Customer responsiveness and communication/satisfaction.
- Interfacing with our internal departments, to deliver project obligations and facilitate site activities.
- Interacting with BH tools, processes, and organization to fulfill all obligations for project(s) to his/her ownership.
- Projecting T&Cs ownership: resolve any unclarity in the agreement wording which may arise during project execution.
- Having PO ownership: Interface with functions to deliver contractual obligations in terms of supply and on time delivery.
- Being responsible for the Project with H/O acceptance (reviewing of PO/CC/quote/CS B/plan/etc.).
- Having T&Cs ownership: resolve any un-clarity in the agreement wording which may arise during the execution.
- Being responsible for the PO documentation (QCP, request & upload LOC on global trade tool, inspection docs, etc.).
- Ensuring the Doc’s Management (customs clearance, TRS, COC, COO, EURI, POD etc.) coordination & collection by Global Operations team (in terms of completion & quality).
- Owning Project tools setup and update for parts/repair (new Job opening, OKE booking, deliverables).
- Being responsible for Sales order creation (parts) and TX repair job opening.
- Interfacing/coordinating with Sourcing, Pick & Pack, Billing, Shipping, forwarders where there is customer involvement or trigger commercial discussion.
- Owning Part’s Code management - change order (LT, blocked codes, inactive, supplier, doc not applicable, migrated fleets, as needed.
- Managing outage scheduling (dates & scope of work), after Handoff from OPM team (technical sales), updating IRAS tool accordingly.
- Negotiating change orders with Customers.
- Identifying project risks by working with multiple functions to mitigate them (EHS, schedule, cash collection).
- Ensuring quality and on time delivery of the invoices with all support documentations.
- Being accountable for Revenues Recognition Process. Accountable for "on time" payment from Customer (cash collections).
- Identifying opportunities to expand the project profitability in ways that bring value to Customers.
- Being accountable for the weekly QMI input in term s of "Backlog-Convertible-Early" / R&O for Sales and CM and for update of CSPT accordingly.
- Being accountable for backlog tool update, with support of OTR COE.
- Activating and Supporting Back-charge Vendor Recovery process when applicable / Insurance process.
- Owning concession process management.
- Ensuring the CIRs opened for the project(s) to his/her ownership, are closed and action items implemented, as per CIR report.
- Owning Customer T-NVS and follow-up with Customer.
- Owning Lessons Learned process for the project(s) to his/her ownership.
- Activating WF for in-transit concession - only T&NI (i.e. > 10000 price).
- Receiving and striving match internal KPIs.
- Driving upsell through upgrade opportunities and new services.
- Driving definition and implementation of fleet strategy for the project (focus on new-technology injection).
- Supporting negotiations team during different phases, relevant to his/her own projects renewal and/or extension.
- Attending Customers Annual Meeting and/or associated social events.
- Having New project tool’s set-up (new job’s creation, other).
- Owning Budget deviation approval for Repair jobs. Own RDI/RDA coordination or issue.
- Supporting the Change Orders requests. Support Back-charge process -> Vendor Recovery process.
- Driving "on time" payment from Customer (Past Due).
- Managing internal operating metrics (Projects, Risk Reviews, etc. tools accordingly).
- Being accountable for

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