Customer Practice Manager, Professional Services

hace 2 semanas


Ciudad de México Amazon A tiempo completo
Customer Practice Manager, Professional Services

The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes. This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs.

Key job responsibilities
This professional will drive the following:
• Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
• Lead business outcomes leveraging strong verbal communication skills and the ability to articulate accelerated customer outcomes through cloud technologies
• Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)
• Establish Executive relationships across Technology & Business groups, executive sponsorship of programs
• Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
• Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services
• Deliver on annual bookings targets, negotiating and closing deals structured to align key customer goals and AWS Professional Services business objectives
• Support scale through shared learnings and mechanisms across the Professional Services sales team.

A day in the life
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

About the team
Amazon Web Services (AWS) Professional Services is a global team of cloud experts helping our customers succeed, no matter what type of work they do. We’re a passionate group of strategic thinkers who anticipate
our customers’ needs so we can deliver the right technologies and services at scale. It’s our customer-first mindset that allows us to build and innovate a new future in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Mexico City, DIF, MEX BASIC QUALIFICATIONS

- 7+ years of external or internal customer facing, complex and large scale project management experience;
- Industry Experience in Retail, Education, Non Profit organizations;
- Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory;
- Business development experience including complex agreements and familiarity with compliance & security standards across the enterprise IT landscape;
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion and ability to think strategically to assess customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs.

PREFERRED QUALIFICATIONS

- Experience in Public Sector industry;
- Evidence of growth in and achievement of professional services sales and delivery goals and targets.

Posted: April 18, 2024 (Updated 21 days ago)

Posted: November 1, 2022 (Updated 21 days ago)

Posted: February 29, 2024 (Updated about 2 months ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Ciudad de México Amazon A tiempo completo

    Telco & Media Customer Practice Manager MEX, PROSERVE Would you like a career that gives you opportunities to help customers change how they operate in today’s using innovations technologies and accelerate their cloud journey using Amazon Web Services (AWS). Do you like to work on a variety of projects within some of the largest, most complex, enterprise...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    Are you a Data Analytics specialist? Do you have Data Warehousing, Hadoop/Data Lake experience? Do you like to solve the most complex and high scale (billions + records) data challenges in the world today? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest data analytic...


  • Ciudad de México Worldwide Clinical Trials A tiempo completo

    **Requisition Number** **6278** **Employment Type***: **Regular** **SUMMARY**: **As a member of the People Strategy and Culture team, the People Services Professional will perform a variety of tasks, with focus on providing excellent People Services customer service and operational support. The People Services Professional will provide support in the areas...


  • Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    7+ years of external or internal customer facing, complex and large scale project management experience, or Bachelor's degree - 3+ years working in the Industrial Telco and Media sector as a consultant or part of a Professional Services organization - Business development experience including multiyear, multiple service offering proposals resulting in...


  • Ciudad de México Thomson Reuters A tiempo completo

    Professional Services Operations Coordinator Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! We are looking for customer obsessed, detailed, and organized individuals to join our Professional Services...

  • Services Manager

    hace 1 mes


    Ciudad de México Siemens Digital Industries Software A tiempo completo

    **Position Overview** As part of the Services management team, manage a medium-sized or strategic Services Country delivering high quality, commercially responsible, value-driven billable consulting business, providing expertise to meet the goals of the business. Provide coaching in, and if appropriate, set the direction in own area of responsibility for...


  • México Absolute Software A tiempo completo

    Absolute is looking for a Professional Services Coordinator (“**Coordinator**”) to join our Professional and Managed Services team. We are looking for a highly organized Coordinator to manage the calendars of Absolute’s professional service technical staff. In this role, you will be creating new projects in our activity tracking platform, setting up...


  • Ciudad de México Current A tiempo completo

    Company Description **Job Description**: - Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments and multiple channels of distribution. - Ensures correct information is received and captured into orders and databases. - Promotes organization’s products and services always...


  • Ciudad de México Ericsson A tiempo completo

    **About this opportunity**: We are now looking for a **Customer Project Manager** (CPM) in Mexico who will lead assigned customer projects in the **Cloud Software and Services (CSS)**, often leading or in support of broader Cloud Infra engagements. Currently, most of our projects have 5G Stand Alone/NFVi/Containerization. As a Customer Project...


  • Ciudad de México SAS A tiempo completo

    : **Customer Success Manager - Hybrid** **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2024. If you're...

  • Services Specialist

    hace 4 semanas


    Ciudad de México GE Gas Power A tiempo completo

    **Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop...


  • México Sterlington, PLLC A tiempo completo

    **Position Title**:Professional Development Manager - Law firm (100% Remote working) **Contract**:Full-time, Independent Contractor **Location**: 100% remote working (aligned to US/ET)** **Salary**:Salary is competitive - varies based on country and level of experience **Description**: A well-established and growing international law firm is looking for...

  • Project Manager

    hace 1 mes


    Ciudad de México Divelement Web Services A tiempo completo

    Welcome to Divelement Web Services - where we turn ideas into reality! As a Project Manager at Divelement, you will have the opportunity to lead and deliver exciting web development projects for our clients. We are seeking a skilled and experienced Project Manager who can effectively manage all aspects of project planning, execution, and delivery. Join our...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Services Director

    hace 1 mes


    Ciudad de México TD SYNNEX A tiempo completo

    **Job Purpose**: The services Director will lead a very important advanced engineering and technical sales team, Services Business Unit is a profitable team that is one of the main parts of the Value distribuitor strategy, because trough the Services team we engage and develop our partners and help them during their projects. **Responsibilities**: The...


  • Edo. de México UL Solutions A tiempo completo

    Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments. - Collects customer product information, identifies the industry that will perform work, and communicates completion...


  • Ciudad de México, Ciudad de México Schneider Electric A tiempo completo

    Electronically interact with customers to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive: Nurture and develop client relationship to help clients extract the maximum value from SE contracted services. Identifies & match clients needs with SE products & services to drive successful...


  • Ciudad de México SAP A tiempo completo

    **We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...


  • Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job DescriptionOur Professional Services team plays a crucial role in supporting our diverse range of enterprise customers as they align their business requirements with Zendesk solutions. We are like the friendly faces welcoming you to the world of Zen(desk) - genuinely caring, patient, and highly organized.We ensure a smooth onboarding experience for our...

  • Services Project Manager

    hace 3 semanas


    Ciudad de México Toshiba Global Commerce Solutions - External A tiempo completo

    The Project Manager is the main responsible of a project. The Requirements for the position generally include strong communication skills, organizational ability, computer skills and high level of analysis. Attention to detail, data analysis, report preparation, and computer skills. The Project Manager is also has leadership in TOSHIBA and the customer...