Customer Service

hace 2 semanas

Guadalajara, México Siemens A tiempo completo

**Change the future with us**

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

**Why you’ll love working for Siemens**
- Solve the world’s most significant problems - Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get rewards for them
- Diversity and inclusivity focused.

**What will you do?**

**Responsibilities**:

- Respond and resolve customer problems in a timely and accurate manner while providing excellent customer service.
- Maintain extreme accuracy addressing customer inquiries
- Follow-up with customers for inquiries related to orders to minimize error
- Follow guidelines and coding as outlined by department
- Manages customer supply chain logistics globally

**Required Knowledge/Skills, Education, and Experience**:

- Specialized skill training for supply chain may be required.
- Associates degree in related discipline is preferred.
- 2+ years of practical Customer Support experience
- Demonstrated ability to address customer inquiries/escalations
- Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
- High Level of professionalism and excellent customer service skills.
- Ability to multitask and handle a high volume of work accurately.
- Excellent verbal, written, and organization skills.
- Will need to take internal product and/or other training classes.
- Ability to work within a team office environment.
- Must be a self-starter and work independently of immediate supervision
- Ability and desire to learn assigned business segment product line.
- Ability to successfully complete required training in a timely manner
- Strong data analytical and problem-solving skills in identifying patterns and trends.
- Proficient with Microsoft Suites and SalesForce software.

**Preferred Knowledge/Skills, Education, and Experience**:

- Knowledge of SAP, CRM systems and Quotation tools.
- 2+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
- Effective verbal communication when speaking direct to customers
- Proven ability to follow a variety of guidelines outlined by customers and company standards
- Ability to perform over 10,000 ksh (40 WPM)

**Additional ongoing responsibilities**:

- Develop lasting professional relationships within organization such as: distribution centers, warehouses, sales personnel, standard pricing teams, product managers, and purchasing personnel.
- Understand the business unit organizational charts allowing yo

**Equal Employment Opportunity Statement**

**Organization**: Smart Infrastructure

**Company**: Siemens, S.A. de C.V.

**Experience Level**: Mid-level Professional

**Full / Part time**: Full-time

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