Client Success Manager

hace 1 mes


Desde casa, México Agency Growth Team A tiempo completo

Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new heights?

The Agency Growth Team hires, mentors, trains, and places Client Success Professionals into leading digital marketing agencies worldwide.

Client Success is a vital part of digital marketing agencies and Client Success Managers deliver results and help grow these clients to new levels.

⭐️ Are you ready to join a fun, results-oriented team as our NEW CSA Rockstar ⭐️

WHAT WE OFFER
- Fun, fast-paced work environment
- Constantly evolving, cutting edge technology
- The ability to make a significant impact immediately upon jumping in
- Remote work opportunity
- Impressive salary structure
- Numerous team building activities to promote collaboration
- Bonuses and benefits

ROLE

As a Client Success Manager (CSM), you are responsible for developing client relationships that promote retention and loyalty. Your job is to work closely with our client success team to ensure our clients are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will be expected to provide a moderate level of technical support to customers with the goal to keep clients satisfied with the business’s products and being technically competent enough to resolve issues without much back and forth.

To be a successful Client Success Manager one must bring the ENERGY, ENTHUSIASM and excel at collaborating with others to drive best practices, working directly with clients to achieve success, communicating with clients and teammates, and identifying opportunities for product expansion with clients.

The Client Success Team is the main point of contact (POC) at the agency and therefore you are expected to maintain an enthusiastic “can do” attitude at all times when customer-facing.

You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.

This position involves supporting the sales department with the onboarding of new clients; working with our clients on an ongoing basis as a point of contact; sending scheduled updates to all clients on the progress of their campaigns and creating and maintaining retention and referral programs to retain existing clients.

RESPONSIBILITIES
- Client Onboarding: Responsible for supporting team leaders who provide client onboarding once the sales team has closed the sale and has filled out any required onboarding documents. Onboarding new clients and training those client’s and their staff on our system
- Client Support: As an important part of the team, you will be responsible for answering client questions and addressing any concerns in an efficient, retention based manner. Work actively with clients, their staff and business advisors to promote best practices, communicate effectively and on a regular basis and be the liaison for all external client activities. Recommend and execute action plans in such a way as to ensure maximum adoption, resolution and recovery to all client issues.
- Clearly communicating the benefits of new product features and ensuring customers promptly adopt them
- Promote memorable customer experiences through personalized “WOW” gifts, cards, and actions.
- Monthly Reporting: Send timely and consistent reports to clients highlighting positive aspects of the campaigns we’re running. All reports should be sent on the same schedule, and in the same format - branded to the company and reports should be used as a retention and/or sales tool where appropriate.
- Develop and Maintain a Client Retention Strategy: Work with our leadership team to continue refining and improving the existing Client Retention Strategy. This will mean bringing new ideas to the table at monthly meetings and having a plan to deploy new strategies and a way to track the results of those efforts.
- Research: Always be on the lookout for ways to improve our services and process. Also for ways, to reach more clients, and to maintain or upsell existing clients in ways that help them to achieve their goals even faster.
- Developing and nurturing clients into advocates to increase brand awareness and build a sense of community.
- Reply to each client request as soon as possible, same-day, or first thing the following day for overnight requests.
- Manage detailed and structured timelines, programs, tasks, and project management systems using Monday, ClickUp, Asana, and Slack

**REQUIREMENTS**:

- At least 2 years of professional experience in Customer Success or Client Experience
- At least 2 years of professional experience in a Digital Marketing Agency will be considered an asset
-


  • Client Success Manager

    hace 4 semanas


    Desde casa, México Agency Growth Team A tiempo completo

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...


  • Desde casa, México Qualifinds A tiempo completo

    The Customer Success Manager will ensure the satisfaction and success of our clients. We are seeking someone with a focus on customer service and a financial background, oriented towards results and detail-oriented. As a Customer Success Manager, your main objective will be to establish strong and lasting relationships with clients, aiming for the retention...


  • Desde casa, México JAST Media A tiempo completo

    We are seeking a talented and motivated Customer Success Manager to lead our efforts in ensuring the success and satisfaction of our customers. In this role, you will be the primary point of contact for our clients, working closely with them to understand their needs, address concerns, and maximize the value they receive from our...

  • Customer Success Manager

    hace 4 semanas


    Desde casa, México Ueni Ltd A tiempo completo

    The Customer Experience Manager will drive customer satisfaction, retention, and growth for our SaaS subscription service. He or she will use user-interaction data to define the most effective customer success playbook to improve the customer experience and reduce churn. The primary objectives of this role will be to leverage the team to improve customer...

  • Customer Success Manager

    hace 4 semanas


    Desde casa, México ForceManager A tiempo completo

    **ForceManager **is the sales CRM for teams that are constantly on the move : they work with hybrid sales and r eport their sales activities from the road, in the office or at home. What makes ForceManager successfu l is that it makes life much easier for sales managers and sales reps. It is intuitive and easy to use and has integrated geolocation,...

  • Customer Success Manager

    hace 4 semanas


    Desde casa, México ForceManager A tiempo completo

    **ForceManager **is the sales CRM for teams that are constantly on the move : they work with hybrid sales and r eport their sales activities from the road, in the office or at home. What makes ForceManager successfu l is that it makes life much easier for sales managers and sales reps. It is intuitive and easy to use, has integrated geolocation, Artificial...

  • Customer Success

    hace 4 semanas


    Desde casa, México Ventura Tec A tiempo completo

    Our client is a well-established Social Media Manager Saas platform based in California. They provide a complete and user-friendly solution to engage, monitor, and grow their customer's audience on multiple social networks. We are looking for a **Customer Success** professional with a **Sales** mindset. You will be responsible for approaching potential...


  • Desde casa, México Make More Per Deal LLC A tiempo completo

    **We're looking for an experienced Customer Support Manager** to join our team of ambitious professionals. As an industry-leading Real Estate company, we offer a dynamic work environment, competitive compensation, and opportunities for growth and advancement We are looking for someone to manage our client base and develop solutions tailored for optimal...


  • Desde casa, México Espressive A tiempo completo

    **_About Espressive_** Espressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have...


  • Desde casa, México Cloud Software Group A tiempo completo

    **Overview**: The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our...


  • Desde casa, México Success Factor A tiempo completo

    Lic en mercadotecnia o afin Indispensable vivir en San Luis Potosí o Monterrey Experiência: campañas de Google Ads y Facebook ads (Instagram) con resultados comprobables Google ads, google analytics, facebook business manager, wordpress / elementor Experiência: 1-2 años trabajando en puesto marketing digital llevando acabo campañas en Google Ads y...

  • IT Project Manager

    hace 1 mes


    Desde casa, México Integon Service Co. A tiempo completo

    The Project Manager Consultant I is accountable for leading most aspects of low complexity projects, under the mentorship of a more senior project manager, to provide project management on low complexity projects that have a low level of risk, organizational span, business complexity, team size, and interdependencies.**Key Responsibilities**: - Under...

  • Customer Success Manager

    hace 4 semanas


    Desde casa, México Arkeero A tiempo completo

    Buscamos un elemento altamente motivado que se integre en el equipo de Arkeero LATAM desarrollándose en actividades comerciales y de seguimiento a cuentas. Este puesto va dirigido a una persona que prospere en un entorno comercial de medios digitales competitivo y acelerado. **Requisitos**: - Lic. mercadotecnia, económico - administrativa, comunicaciones...

  • SEO Client Manager

    hace 1 mes


    Desde casa, México ClearRank A tiempo completo

    **About The Position**: ClearRank is a full-service SEO agency specializing in the implementation and management of custom SEO strategies for e-commerce and local businesses. We are looking to add a SEO Client Manager to add to our team! **>>> EASY TO APPLY: Follow Directions Below to Submit Your Voice-Application!>> > HOW TO APPLY


  • Desde casa, México Wobot.ai A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • Desde casa, México Wobot.ai A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • Desde casa, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    As experts in nearshore recruitment, **Cápita Works **specializes in connecting Mexican talent with exceptional long-term remote job opportunities in the US. We're dedicated to matching you with clients who will value and celebrate your unique skills. We are currently on the hunt for a standout **Cybersecurity Specialist **ready to excel in an...


  • Desde casa, México PrimeWorks A tiempo completo

    You will be working for a US-based technology company with the leading in Software, Web and mobile app development for businesses in North America helping our independent retailers adopt and embrace this new key component of their digital marketing solution. The role will provide product expertise and best practices consultation to ensure our retailers are...

  • Project Manager

    hace 6 días


    Desde casa, México Gila Software A tiempo completo

    **Project Manager (1 year of experience)** In a software company is responsible for planning, coordinating, and executing software development projects from initiation to completion. This role involves leading multidisciplinary teams, managing resources, maintaining communication with stakeholders, and ensuring that projects are delivered within the...

  • Customer Success

    hace 1 mes


    Desde casa, México Wobot.ai A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...