Pg Tech Level Ii

hace 6 meses

Hermosillo, México Cummins Inc. A tiempo completo

**PG Tech Level II**

**Description**

Diagnoses and completes less complex repairs to generators and components at the customer’s site.

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements

Maintains service vehicle and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

**Qualifications**

**Skills**

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

**Education, Licenses, Certifications**

Apprentice Certified Power Generation/ Electrical Technician (preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Basic level field service work experience

Intermediate level knowledge of and/or experience with of power generation products

High Voltage/ Low Voltage experience

Customer service experience

Mustrespond to emergency calls to attend to downed equipment outside of regularwork hours. Responsible for the management and supply of parts and consumablesnecessary for the execution of tasks. Responsible for carrying out weeklyinventory of parts and consumables

  • Pg Tech Level 3

    hace 5 meses

    Hermosillo, México Cummins Inc. A tiempo completo

    **PG TECH LEVEL 3** **Description** Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site. Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs Applies the use of specialized tools...

  • Mid-level Recruiter

    hace 3 meses

    Hermosillo, México Gila Software A tiempo completo

    As a **Mid-Level Recruiter**, you will play a crucial role in building our IT teams by identifying and hiring exceptional talent. This on-site position requires someone with experience in recruitment, particularly within the tech industry, who can effectively manage the end-to-end hiring process. **Duties and Responsibilities**: - Utilize a variety of...

  • Mid Level IT Recruiter

    hace 3 meses

    Hermosillo, México Gila Software A tiempo completo

    As a **Mid-Level Recruiter**, you will play a crucial role in building our IT teams by identifying and hiring exceptional talent. This on-site position requires someone with experience in recruitment, particularly within the tech industry, who can effectively manage the end-to-end hiring process. **Duties and Responsibilities**: - Utilize a variety of...

  • Automation Manager II

    hace 3 semanas

    Hermosillo, Sonora, México Te Connectivity A tiempo completo

    At TE Connectivity, we are seeking an exceptional Engineering Manager II to lead our cross-functional engineering teams. As a key member of our leadership team, you will work closely with senior management to define technical road maps aligned with market directions.**Key Responsibilities:**• Lead a team of engineers to develop cable assembly automation...

  • Accounting Analyst II

    hace 4 semanas

    Hermosillo, Sonora, México Conduent A tiempo completo

    About ConduentConduent is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates deliver exceptional outcomes for our clients and the millions of people who count on them.Job SummaryWe are seeking a highly skilled Accounting Analyst II to join our team. The successful...

  • Call Center Sales Representative I

    hace 6 meses

    Hermosillo, México MCI Careers A tiempo completo

    LOCATION: Hermosillo, SO JOB TYPE: Full-Time PAY TYPES: Salary APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: **_ CALL CENTER SALES REPRESENTATIVE I (ENTRY-LEVEL)_** We are looking for call center sales representatives to support outbound sales programs for commercial clients. In this role, you will make outbound calls to new...

  • Call Center Sales Representative I

    hace 5 meses

    Hermosillo, México MCI Careers A tiempo completo

    LOCATION: Hermosillo, SO JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume...

  • Call Center Sales Representative I

    hace 6 meses

    Hermosillo, México MCI Careers A tiempo completo

    LOCATION: Hermosillo, SO JOB TYPE: Full-Time PAY TYPES: Salary APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: **_ CALL CENTER SALES REPRESENTATIVE I (ENTRY-LEVEL)_** We are looking for call center sales representatives to support outbound sales programs for commercial clients. In this role, you will make outbound calls to new...

  • Data Engineer Ii

    hace 5 meses

    Hermosillo, México TE Connectivity A tiempo completo

    **Primary Responsibilities**: - Creates Initial SAP Material Master views according to pre-defined standards and defaults at assigned TE Sensors Plants - Monitors part level SAP MM, BOM and Routing data entered by Master Data Providers is aligned with standards defined by Master Data Owners and TES Global Master Data Processes - KPI Reporting on data...

  • Mgr Ii Mfg

    hace 7 días

    Hermosillo, México TE Connectivity A tiempo completo

    TE Connectivity is seeking a MGR II MFG & PROCESS DVL HIGH SPEED CABLE ASSEMBLIES for Digital Data Networks BU with location in Hermosillo, MX. The MPDE High Speed Cable Assembly Manager will lead a team of cable assembly engineers tasked with developing assembly processes for high-speed cable assemblies and coordinating with the Hermosillo manufacturing...

  • Asistente de Recursos Humanos

    hace 5 meses

    Hermosillo, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Work 40 hours/week, and overtime as required - High school or equivalent **salario mensual base**: $12,502.19 mas prestaciones **ubicación**: Av. Mercury No. 65, polÃgono B1-2, II Etapa, aI Sur de la Carretera a la Colorada, Hermosillo, Sonora Disponibilidad para...

  • Api Specialist

    hace 7 meses

    Hermosillo, México Grupo Estrategia A tiempo completo

    Monitoring and establishment of APIs for client campaigns. Part of the Allegro Tech support team, We´re looking for someone with: - Ability to work with different types of APIs (JSON, XML, WEB FORM, etc.) testing and developing. - Bachelors degree on computer science or related. - Advanced English level. - Experience working with call center environment...

  • HR Solutions Partner Ii

    hace 7 meses

    Hermosillo, México TE Connectivity A tiempo completo

    TE's HR Solutions Partners function in a variety of Human Resources activities including employment and employee relations, recruiting, termination and data analysis/metrics. They implement Human Resources policies at the country, regional or global level partnering with management to drive company-wide programs and initiatives. **What your background...

  • Call Center Sales Representative I

    hace 6 meses

    Hermosillo, México MCI Jobs A tiempo completo

    POSITION OVERVIEW: **_ CALL CENTER SALES REPRESENTATIVE I (ENTRY-LEVEL)_** We are looking for call center sales representatives to support outbound sales programs for commercial clients. In this role, you will make outbound calls to new prospects and current customers, sell new products, upsell existing ones, and provide customer information on client...

  • Call Center Sales Representative I

    hace 6 meses

    Hermosillo, México MCI Jobs A tiempo completo

    POSITION OVERVIEW: **_ CALL CENTER SALES REPRESENTATIVE I (ENTRY-LEVEL)_** We are looking for call center sales representatives to support outbound sales programs for commercial clients. In this role, you will make outbound calls to new prospects and current customers, sell new products, upsell existing ones, and provide customer information on client...

  • Materials Planning Analyst Ii

    hace 6 meses

    Hermosillo, México TE Connectivity A tiempo completo

    TE Connectivity's Materials Planning Teams are responsible for the plans, schedules, and monitoring of the movement of material through the production cycle. They determine quantity and order date for materials to meet production or engineering schedules, initiate purchase or production requisitions compliant with supply agreements, and develop the schedule...

  • Service Technician II

    hace 3 semanas

    Hermosillo, Sonora, México Conduent A tiempo completo

    **About Conduent**:We deliver mission-critical services and solutions for Fortune 100 companies and governments, creating exceptional outcomes for our clients and the millions who rely on them. You have the opportunity to personally thrive, make a difference, and be part of a culture that values individuality and diversity.**Job Summary**:Perform business...

  • Logistics Manager II

    hace 4 semanas

    Hermosillo, Sonora, México TE Connectivity A tiempo completo

    Job OverviewAt TE Connectivity, we are committed to creating a safer, more sustainable, and connected world. Our Distribution & Logistics Teams play a critical role in managing the efficient flow of goods, services, and information between point of origin and customer placement.Key ResponsibilitiesAssist in the setup and implementation of control towers from...

  • Buyer Ii

    hace 5 meses

    Hermosillo, México TE Connectivity A tiempo completo

    TE Connectivity's Purchasing Teams are responsible for obtaining materials, components, equipment and services, gather quotations, examine bids, and award contracts. They perform cost analysis and volume planning for commodities, evaluate vendor reliability and develop new supply sources where required. They coordinate purchasing activities with the...

  • Materials Planning Analyst Ii

    hace 5 meses

    Hermosillo, México TE Connectivity A tiempo completo

    TE Connectivity's Materials Planning Teams are responsible for the plans, schedules, and monitoring of the movement of material through the production cycle. They determine quantity and order date for materials to meet production or engineering schedules, initiate purchase or production requisitions compliant with supply agreements, and develop the schedule...