Project Management
hace 3 semanas
How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 70 TRUMPF locations.
Mantenimientos Preventivos:
- Coordinación de misiones de mantenimientos preventivos.
- Soporte al cliente con refacciones necesarias.
- Venta de pólizas de Servicio.
Instalaciones:
- Coordinación de misiones de instalaciones.
- Soporte al cliente con refacciones e información técnica necesaria.
Mantenimientos Preventivos:
- Atender al cliente cuando solicite un mantenimiento preventivo.
- Brindarle una cotización por el servicio.
- Brindarle una lista de refacciones que se requieran.
- Análisis costo-beneficio por contrato de Servicio.
- Generar documentos gráficos que apoyen el punto anterior en base a estadística de costos y beneficios (diagramas, gráficas, análisis de consumos, ahorros y costos).
- Realizar propuestas de ventas de contratos.
- Realizar un plan de mantenimientos preventivos.
- Coordinar la misión del Ingeniero de Servicio.
- Asistir al técnico con información de interés general.
- Asistir al cliente en cualquier duda que se presente.
- Llevar y actualizar un control en tiempo real del estatus de cada mantenimiento preventivo en el presente y en el futuro ya programados.
- Notificar al cliente cuando su contrato esté por vencer y si aún no se ha hecho su mantenimiento preventivo.
- Notificar al cliente cuando su contrato o garantía de máquina nueva esté por vencer e invitarlo a renovar el contrato.
- Asegurar que la misión del Ingeniero de Servicio termine satisfactoriamente.
Instalaciones:
- Atender el llamado o contactar al cliente en tiempo y forma a la llegada de la máquina.
- Si es máquina usada, se le proporciona al cliente una cotización y el listado de refacciones necesarias.
- Proporcionar carta instalación donde describe los requisitos necesarios para brindar el servicio.
- Asistir a reuniones con el cliente de forma virtual y en veces presencial para aclarar dudas además de orientarlo a las buenas prácticas para la instalación correcta.
- Asegurarse que el cliente reenvié el checklist contestado de preinstalación.
- Proporcionar un cronograma (diagrama de Gantt) al cliente donde muestre las actividades y su duración de la visita del técnico.
- Coordinar la misión del Ingeniero de Servicio en campo.
- Asistir al Ingeniero de Servicio con ayuda visual, diagramas o dibujos.
- Pedir partes faltantes o en garantía por instalación.
- Llevar y actualizar un control en tiempo real del estatus de cada instalación en curso y a futuro basándose en una lista de verificación de cada paso para completar la instalación.
- Asegurar que la misión del Ingeniero de Servicio termine satisfactoriamente.
- Asegurar que se firme el protocolo de aceptación por parte del cliente.
- Administrar disco duro donde se almacenan los respaldos de la información de las máquinas para futuras reparaciones.
- Invitar a los clientes a registrarse a la aplicación “Service App” del portal “MyTRUMPF”.
Ofrecemos:
- Apoyo Escolar de $6,500
- Convenio Escuela - Empresa
- Entorno de trabajo de vanguardia con la última tecnología
- Aprendizaje de funciones en un entorno laboral de acuerdo a sus capacidades
- Flexibilidad laboral
- Cultura empresarial respetuosa y agradecida
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