Microsoft 365 Senior Engineer
hace 4 semanas
**The Future Begins Here**
At Takeda, we are creating a future-ready organization, one that evolves at the speed of science and technology using data and digital to meet the needs of patients, our people, and the planet. To make that happen, we need your help.
**Join our Innovation Capability Center (ICC) in Santa Fe, Mexico.**
Our Innovation Capability Centers (ICCs) are key for Takeda to become a leading digital biopharmaceutical company. By insourcing data and digital capabilities (e.g., innovation, skillsets, behaviors), we enable speed in connecting and serving patients.
Grow your data and digital skills, create, and enhance solutions for patients around the globe, and help us create a data and digital-forward Takeda. This is a unique opportunity to become the heart of our internal innovation engine.
**THE OPPORTUNITY**
As our Microsoft 365 Sr. Software Engineer you are expected to have advanced technical knowledge of Office 365 services. You will be responsible for supporting the daily operations and administration of Office 365 systems and infrastructure.
You will also manage, maintain, and optimize the Office 365 environment to ensure its efficiency and effectiveness.
**Responsibilities**
- Manage the global Office 365 infrastructure and ensure connectivity and configuration to meet business requirements.
- Monitor system health and performance, and make recommendations for configuration improvements to optimize Office 365 usage.
**Your tasks in detail**
Office 365 Administration:
- Ensure data integrity and security by evaluating, implementing, and managing appropriate Office 365 hardware and software solutions utilizing industry standards and best practices.
- Manage Office 365 licenses, subscriptions, and users across the organization.
- Provide technical support to end-users and resolve any issues related to Office 365 services.
- Deploy Office 365 software installations, configurations, and upgrades across a diverse customer base.
- Conduct routine hardware and software audits of the Office 365 infrastructure to ensure compliance with established standards, policies, and configuration guidelines.
ITSM Incident, Request, and Change Management:
- Manage and respond to Office 365 incidents and service requests using IT Service Management (ITSM) tools and processes.
- Collaborate with the ITSM team to prioritize and manage Office 365 changes to minimize business disruptions and ensure compliance with established change management policies.
- Develop and maintain Office 365 incident, request, and change management processes and documentation.
- Ensure timely resolution of Office 365 incidents and service requests to meet Service Level Agreements (SLAs) and minimize impact on end-users.
- Continuously improve incident, request, and change management processes to increase efficiency and effectiveness.
Office 365 Best Practices:
- Develop and document standards and procedures for Office 365 administration and maintenance.
- Ensure compliance with established standards, policies, best practices, and configuration guidelines.
- Implement changes to the Office 365 environment according to ITIL framework, independently to mission-critical functional areas while following established designs and configurations already developed.
**Required Skills & Qualifications**
- Understanding of Office 365 requirements and features
- Designing, developing, and testing Office 365 services and systems
- Proficient in PowerShell scripting and automation for Office 365 administration
- Experience with Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
- Working with others and collaborating with cross-functional teams.
- Office 365 best practices and governance
- Agile, DevSecOps tools & methodologies
- Knowledge of Takeda’s Data, Digital, & Technology Landscape & Strategic Roadmap
**WHAT TAKEDA CAN OFFER YOU**
Takeda is certified as a Top Employer, not only in México and North America, but also globally. No investment we make pays greater dividends than taking good care of our people.
**We offer you**:
- A meaningful career, grounded in our values.
- Continuous professional growth and global careers
- A diverse and inclusive network of colleagues
- Flexible work environment, including hybrid working
- A collaborative culture encouraging an entrepreneurial spirit and agile thinking
- A comprehensive salary and benefits package
**At Takeda’s ICC we Unite in Diversity**
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company.
**About the ICC at Takeda**
Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global or
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