Mgr-at Your Service

hace 2 semanas

Puerto Vallarta, México Marriott International, Inc A tiempo completo

**Job Number** 22217490

**Job Category** Rooms & Guest Services Operations

**Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Tracks all guest issues from various sources and report results.
- Ensures guest requests/issues are logged.
- Oversees the financial aspects of the department including purchasing and payment of invoices.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Identifies trends in guest issues for resolution.
- Schedules and supervise staff to ensure prompt, friendly, and attentive service.
- Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.
- Coordinates the process of receiving and resolving guest issues and requests.

**Supporting Management of Guest Service Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.

**Supporting Human Resource Activities**
- Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Assists in recruitment, hiring, training, and orientation of department personnel.

**Additional Responsibilities**
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
- Performs departmental administrative duties.
- Addresses complaints and serves as Manager on Duty as needed.
- Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury p

  • Agent-at Your Service

    hace 2 semanas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23139711 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures;...

  • Runner-at Your Service

    hace 3 semanas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23008073 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Test beepers and radios to ensure...

  • Agent-at Your Service

    hace 2 semanas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23086646 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures;...

  • Agent-at Your Service

    hace 5 días

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23051784 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures;...

  • Agente at Your Service

    hace 2 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23199970 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición**...

  • Runner de at Your Service

    hace 2 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23008073 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Probar...

  • Gerente de at Your Service

    hace 2 semanas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 22217490 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott...

  • Runner-at Your Service

    hace 1 semana

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23150288 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Probar...

  • Mgr-Sales I

    hace 2 semanas

    Puerto Vallarta, México Marriott International A tiempo completo

    Job Number 24069075Job Category Sales & MarketingLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities....

  • Mgr-Sales I

    hace 3 semanas

    Puerto Vallarta, México Marriott International A tiempo completo

    Job Number 24069075Job Category Sales & MarketingLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities....

  • Mgr-spa

    hace 6 días

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23107670 **Job Category** Spa **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position has responsibility for supervising and coordinating activities of...

  • Mgr-spa

    hace 2 semanas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23138788 **Job Category** Spa **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position has responsibility for supervising and coordinating activities of...

  • Mgr-spa

    hace 1 mes

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23138788 **Job Category** Spa **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position has responsibility for supervising and coordinating activities of...

  • Mgr-restaurant I

    hace 2 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23000992 **Job Category** Food and Beverage & Culinary **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include...

  • Mgr-restaurant I

    hace 6 días

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23014430 **Job Category** Food and Beverage & Culinary **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include...

  • Mgr-restaurant I

    hace 6 días

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23143315 **Job Category** Food and Beverage & Culinary **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and...

  • Mgr-restaurant I

    hace 2 días

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23211399 **Job Category** Food and Beverage & Culinary **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include...

  • Mgr-events I

    hace 2 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 24070996 **Job Category** Event Management **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and...

  • Customer Service Agent Mexico

    hace 2 semanas

    Puerto Vallarta, México Alaska Airlines A tiempo completo

    **Company** Alaska Airlines **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule....

  • Customer Service Agent Mexico

    hace 2 semanas

    Puerto Vallarta, México Alaska Airlines A tiempo completo

    **Company** Alaska Airlines **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule....