IT Helpdesk Support

hace 2 semanas


Tijuana, México Enteracloud A tiempo completo

Como Técnico en Soporte de IT/Helpdesk de Enteracloud, estarás encargado de dar soporte técnico a nuestros clientes (Tier 1 Level) de Estados Unidos y Canadá, tanto por teléfono como por correo electrónico.

En esta posición, tendrás la oportunidad de interactuar directamente con desarrolladores, ingenieros de nível 2 y 3, clientes y trabajar con diversas tecnologías, como aplicaciones de terceros (SharePoint, 3CX, Microsoft 365, Active Directory, etc.).

Si estás listo para crecer en el área de soporte técnico de IT, esta oportunidad te ayudará a desenvolverte en la industria, obteniendo la experiência que necesitas para seguir escalando tus habilidades técnicas.

**Actividades principales**:

- Brindar soporte a los clientes de manera oportuna.
- Realizar la administración de usuarios y el soporte de aplicaciones.
- Seguimiento de tickets asignados y entrantes.
- Comunicar y compartir conocimiento con el equipo interno.
- Seguimiento de tickets para proporcionar una resolución oportuna y comunicarse con los clientes sobre cualquier actualización o inconveniente.
- Adherirse al proceso interno de escalamiento, seguridad e informes.
- Solucionar y resolver problemas de acuerdo con la prioridad y la urgencia.
- Trabajar junto a los equipos de soporte de los clientes para solucionar problemas o proyectos de TI involucrados.
- Participar en proyectos de mejora para los equipos de IT Helpdesk, como cursos de formación académica y certificaciones.

**Requisitos**:

- 1-2 años de experiência trabajando en soporte técnico o puesto similar.
- Experiência trabajando con un sistema de tickets.
- Experiência con Office 365.
- Habilidad y experiência en servicio al cliente
- Dominio del idioma Inglés (verbal y escrito)
- Habilidad para comunicarse y de resolución de problemas.

**Nuestra oferta**:

- Salario base competitivo, de acuerdo a habilidades y experiência.
- Días de vacaciones superiores a los establecidos por ley.
- Gran oportunidad de aprender, completar certificaciones, y de crecimiento en la industria de IT.

Pay: $18,000.00 - $20,000.00 per month

Work Location: In person



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