Service Desk Supervisor
hace 2 semanas
Overview:
**About the company**
The Functionary has brilliant and passionate people with the energy and ambition to succeed If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.
The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.
**Summary of the position**
**Responsibilities**:
- Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers-Ensure that the Denali Advanced Integration Mission and Vision, strategy and business plan are understood by all the team-Review aspects for improvement with own practices and processes and ensure thatcommunication takes place across the whole area of responsibility-Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities-Attend customer meetings representing Denali Advanced Integration
Qualifications:
1.Ensures Accountability2.Tech Savvy3.Communicates Effectively4.Values Differences5.Customer Focus6.Resourcefulness7.Drives Results8.Plans and Prioritizes9.Decision Quality10.Self-Development
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