Assistant - Insurance Operations

hace 4 días


Ciudad de México Marsh A tiempo completo

**Ejecutivo de Call Center de Flotilla**

**¿Qué hay en Marsh para ti?**
- Una empresa con una marca sólida y resultados sólidos a la altura.
- Oportunidad de interactuar con otras áreas del negocio de Marsh para comprender el alcance total de la relación y el servicio con el cliente.
- Grupos de recursos para empleados que brindan acceso a líderes, oportunidades relevantes de voluntariado y tutoría e interacciones con contrapartes en grupos de la industria y la organización del cliente.
- Paquete de beneficios y prestaciones superiores a los que la ley otorga
- Es hibrido, presencial en Torre Mayor y home office.

**Contaremos contigo para las siguientes responsabilidades**:

- Recepción y atención de llamada y correos electrónicos
- Seguimiento a los tramites solicitados por los asegurados
- Asesoría al cliente
- Verificación de datos y pólizas
- Atención y Asesoría a los asegurados

**Requisitos**:

- Bachillerato, o carrera trunca
- 1 años de experiência en puesto similar
- Deseable experiência en pólizas de seguros de autos, cotizaciones, emisión de pólizas y cancelaciones
- Conocimiento en métricas de Call Center, ejemplo: Nível de Servicio, AHT (Tiempo de Llamada), Calidad (monitoreos)
- Conocimiento de Excel básico

**Competencias que te harán destacar.**
- Manejo de llamada
- Empatía
- Adaptabilidad al cambio
- Trabajo en equipo.
- Trabajo bajo presión
- Resolución de problemas
- Actitud de servicio
- Buena ortografía

Marsh es el corredor de seguros y asesor de riesgos líder en el mundo. Con más de 35.000 colegas que operan en más de 130 países, Marsh sirve a clientes comerciales e individuales con soluciones de riesgo basadas en datos y servicios de asesoría. Marsh es una empresa de Marsh & McLennan Companies, la firma líder mundial de servicios profesionales en las áreas de riesgo, estrategia y personas. Con ingresos anuales cercanos a los 17.000 millones de dólares y 76.000 colegas en todo el mundo, MMC ayuda a los clientes a navegar en un entorno cada vez más dinámico y complejo a través de cuatro empresas líderes en el mercado: Marsh, Guy Carpenter, Mercer y Oliver Wyman.

Marsh and McLennan se compromete a adoptar un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas independientemente de su sexo / género, estado civil o parental, origen étnico, nacionalidad, edad, antecedentes, discapacidad, orientación sexual e identidad o expresión de género.



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