Executive Assistant for Rooms Operations

hace 4 días


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

About the Role:

This is an exciting opportunity to join Marriott International, Inc as an Executive Assistant for Rooms Operations. The selected candidate will be responsible for assisting in managing the execution of all operations in the rooms area departments and leading specific teams to meet or exceed property goals.

Key Responsibilities:

  • Translate departmental goals into team objectives and track guest satisfaction and productivity metrics.
  • Create a positive work environment that fosters motivation, empowerment, and teamwork.
  • Analyze employee and guest satisfaction results to develop strategies to address areas of improvement and capitalize on strengths.
  • Work closely with employees to understand guests' evolving needs and expectations, ensuring exceptional customer service.
  • Implement and follow up on second effort and recovery plans to maintain high standards.
  • Provide excellent customer service by being approachable and available to all guests.
  • Continuously strive to improve guest and employee satisfaction while maximizing financial performance.

Requirements:

  • A minimum of 4 years of experience in guest services, front desk, housekeeping, or a related field; or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in a related field.

Estimated Salary: $60,000 - $80,000 per year

About Marriott International:

Marriott International is committed to diversity and inclusion, providing equal opportunities to all candidates regardless of their background. We are proud to be an employer of choice for many talented individuals around the world.


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