Customer Service Agent

hace 4 semanas

Tlahuac, México ACSI Call Center A tiempo completo

We are ACSI Call Center, one of the fastest growing partner in the Tijuana Area and now expanding to México City.

Come join us and see why we're your best career opportunity

We are looking for a professional in charge of answering questions, handling complaints, and providing support for clients.

Job Summary

Our Customer Services Team help people with different situation, which could considerably impact their personal lives. Every patient that calls need our assistance immediately. They could be in a delicate health situation, medical emergency, or about to miss an important appointment. This position is primarily responsible to answer patients' questions, schedule, re-schedule or cancel an appointment in a professional and efficient manner.

Key Responsibilities
- Prioritize patient needs and preferences when arranging appointments to ensure optimal scheduling.
- Use discovery questions and actively listen to patient’s issues, concerns or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Ensure facilitation of first call resolution and customer satisfaction.
- Provide high level of service as expected for a health care industry.

**Skills**:

- Strong empathy skills and a ‘heart’ for helping others
- Strong English proficiency
- Excellent level of communication skills (both written and verbal)
- Flexible and adaptable to business requirements for changes needed to service the patients
- Ability to prioritize and multi-task
- Ability to work under pressure

SKILL AND KNOWLEDGE QUALIFICATIONS:
At least 1 year as a customer service representative.

C1-C2 English level is a must.

Call center experience is a plus

ACSI is growing in Mexico City with a solid and professional work ethics culture, the person to be selected for this role will also have:

- Empathy,
- Team Player mindset,
- Analytical thinking,
- Management, public speaking and presentation skills.
- Organizational skills.
- Professional client-facing personal presentation.
- Professional demeanor towards clients, coworkers and the company
- Excellent verbal and written communication skills in both English and Spanish.
- The ability to fluidly adapt to changes according to client and company needs.
- Inspiring and motivating skill in order to foster a positive environment.
- Familiarity with the technology used in the call center, including productivity suites such as MS Office, Google Docs, call management systems and other relevant software.
- Salary increase every 3 month up to $5,000.00

ACSI Offers a competitive net and weekly salary depending on qualifications: $3,000.00 - $4,000.00 (Weekly net salary).

Tipo de puesto: Tiempo completo

Sueldo: $16,000.00 - $17,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Prestaciones:

- Programa de referidos

Lugar de trabajo: Empleo presencial

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