Operations Senior Analyst

hace 6 meses

Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
Join our Driver Loyalty team at DiDi, where you'll champion our mission to make us the top choice for drivers Work alongside a supportive team dedicated to maximizing driver retention. Excel in communication, problem-solving, and building relationships. With us, you'll empower drivers, foster sense of belonging, and success.

Role Responsibilities:

- Building scalable operations for logístical processes.
- Creating engagement strategies to increase driver retention on the platform.
- Designing and executing campaigns for couriers to enhance pridefulness.
- Strengthening communication channels with drivers.
- Conducting qualitative and quantitative research with drivers.
- Utilizing SQL, R, Python, and other tools to convert raw databases into actionable insights.
- Compiling data insights and collaborating cross-functionally with various departments.
- Making recommendations and proposing new visualization tools to enhance performance.
- Ensuring data cleanliness and consistency within the delivery organization.

Role Qualifications:

- At least 2+ years of data analytics, logistics, demand planning, or operations experience;
- Have experience in third party transportation supplier management, knowledge of logistics;
- Bachelor's degree in Business Administration, Economics, Engineering,or a related field;
- Internal and external stakeholder management;
- Structured thinking to resolve different challenges;
- Strong analytical skills;
- Excellent problem-solving and critical-thinking abilities;
- Experience with data-based decision-making;
- Advanced excel and powerpoint skills are essential;
- Experience using programming languages such SQL, R, Python, etc. will be essential;
- Fluent English and Spanish.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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