Remote Technical Support Engineer
hace 2 meses
Provide troubleshooting and resolution of software and hardware issues reported by customers
- Complete task management in ticketing system/service cloud and initiate quality notification process
- Work according to a schedule in shifts and be flexible to work on weeknights and weekends on a rotating basis
- Proactively support customers based on data analytic dashboards, system notifications and early warnings from IoT
- Arrange services with Buhler Service Group to repair or replace defective products
- Other duties as assigned
**Salary**: $18,000.00 - $26,304.82 per month
**Language**:
- Advance English (required)
Work Location: Hybrid remote in 50071, Santa Ana Tlapaltitlán, Méx.
Expected Start Date: 15/05/2024
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