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Refs Cluster Head Latam

hace 4 semanas

Ciudad de México Sandoz A tiempo completo

2023 will see Sandoz become a standalone organization As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength Those joining Sandoz in the coming months will help shape the future of the company,
- its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers with genuine impact This is one such role
- Are you ready to make a difference?
- Este rol ayudara a promover el portafolio Sandoz de medicamentos genéricos de marca y biosimilares con los stakeholders clave, continuando con nuestro propósito de garantizar el acceso para mayor número de pacientes a tratamientos y medicinas de alta calidad en el mundo.
- Main responsibilities:
- Establishes a regular operating rhythm and meeting structure with Country/Site REFS Heads to obtain an understanding of country/site-level, identify patterns and dependencies across countries/site, and provide leadership to Country/Site REFS Heads on the implementation of cluster/country account strategy.
- Anticipates cluster/country customer needs and/or implications arising from business change taking place at the global or regional level and takes a strategic view when discussing potential solutions with the customer ensuring close collaboration with regions.
- Translates the regional/divisional strategy into a cluster/country level strategic account plans -Acts as an escalation point for country management service delivery issues and assists through coordination of the implementation of solutions and the resolution of country issues.
- Drives customer satisfaction within the cluster/country; owns and manages the measurement of customer satisfaction within the cluster/country and identifies and relays potential corrective initiatives -Provide leadership to sites within the cluster/country and sets clear objectives for the country/cluster in line with regional objectives
- Builds and develops talent within the cluster/country by creating succession plans for the key positions, driving a continuous improvement mindset in the organization and developing and executing training in the various areas of process excellence and reports of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
- Distribution of marketing samples (where applicable) and translates the global strategies into operational plans for their sites and countries, pro-actively understanding business requirements and matching them with global strategies. ´
- Internally business partnering with site and country leaders to deploy workplace and mobility strategies and provide operational spaces and services that follow company policy and enable the business, also operationally manages service providers for their cluster of countries and sites, measures customer satisfaction and manages escalations in case of issues with day-to-day service delivery
- Manages the delivery of projects and transactions within their cluster of sites and countries, keeping cluster stakeholders as well as overall functional management fully engaged and up to date and has full accountability for cluster budget.

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- Prior experience in People Leadership, Operations Management and Execution Project Management.
- Prior experience in Financial Management collaborating across boundaries and Real Estate Management.
- Demonstrated ability to design and Construction Management, also possess knowledge to create strategic partnerships.
- Proven ability to influence and persuade Finance Management and Supplier Relationship Management.
- Demonstrated strength in impacting employee experience through provision of workplace cluster.
- Demonstrated ability implementing the company's hybrid working and mobility strategy understanding the clusters specific needs and cultural aspects.
- Proven ability managing the cluster's physical real estate assets and safeguards their value through continuous analysis and identification of opportunities to optimize.
- Demonstrated track record of providing program oversight for programs rolled out in sites and countries belonging to their cluster and ensures compliance to the strategy and processes set out globally for Real Estate.
- Demonstrated strength in Project & Transaction Success.
- Prior experience in Facility Services Ticketing Success.

Why Sandoz?
500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.
How will we do this?
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital

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