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Head of Cu Latam North

hace 7 meses

Ciudad de México Ericsson A tiempo completo

**About this opportunity**

We are actively seeking a strategic leader to fill the position of Head of Customer Unit Latam North & Caribbean and Global Customer Unit América Móvil (AMX). We are in search of an individual who is enthusiastic about contributing to our ongoing journey, driving strong business momentum, and nurturing close partnerships with our customers to establish a robust foundation for future business and innovation. This role is responsible for creating value for over 25 customers across CU Latam North & Caribbean and covers 41 countries with over 4200 employees in the geography, highlighting a unique and diverse range of challenges and opportunities.

In our combined territory, our organization engage on the mission to show the benefits of our established 5G leadership in mobile network with solutions for CSP and in the next wave of connectivity and digitalization. The Customer Unit Latam North & Caribbean acts as a frontline sales force, with sales, e2e business development, presales, and delivery. We are focused on growing Ericsson's market share by building and maintaining strong customer relationships, providing competitive offerings, efficient deliveries and embedding Ethics & Compliance in our transformed culture.

As the Head of Global Customer Unit América Móvil (AMX), you will oversee one of the largest customers beyond the Customer Unit Latam North, encompassing Latam South and Europe You will be required to have a deep understanding of our customers’ business, operations and strategies including short and long-term objectives. In this role, you will be responsible for consolidated income statement and balance for all key customers in the region. You will need to have the authority and the accountability to develop the business relationships while actively contributing to making customers successful.

You will be responsible for the definition of the necessary business strategies and lead both a direct sales team and all the other key positions that make up the Customer Unit Leadership Team.

This role depends upon a deep understanding of our customers’ business, operations, and objectives as well as the market needs and industry development in the geography and we search for you who can act with confidence and authority to take accountability to lead the business relationships while actively contributing to making customers successful and inspire your organization.

The Head of Customer Unit Latam North & Caribbean will be a member of the Market Area Leadership Team.

This position is based in Mexico City.

**What you will do**
- Accountable for customer relations, sales, and delivery as well as governmental stakeholders within the geography.
- Accountable for profit and loss (P&L) for the Customer Unit.
- Accountable for efficient operations.
- Customer responsibility for the Global Customer Unit América Móvil, ranging across both Latam North, South and the A1 entities in Europe.
- Responsible for all legal entities and country managers across all markets.
- Responsible to implement Ericsson and MELA (Market Area Europe & Latin America) strategies through Customer Unit including risk management.
- Responsible for adherence to directives, policies, and processes.
- Lead the cultural compliance transformation in the region. Lead with integrity at the core, and secure we act and live by the highest standards in terms of Ethics and Compliance in all decisions and activities across the region.
- Align and Lead the Customer Unit business strategy with the active collaboration of the regional leadership team.
- Lead a function with direct team (GCU, KAM, AMs) as well as teams in a matrix reporting context.
- Lead both direct and extended teams, building competences and develop/hire and develop right talent.

**You will bring**
- Extended knowledge and understanding of the telecom industry and of Ericsson business strategy, financial knowledge - and ability to turn that knowledge into effective and efficient targets and strategies within your areas of responsibility.
- Proven ability to understand and navigate complex situations and environments.
- Excellent collaboration skills and ability to interact with both external and internal stakeholders.
- Track record of delivering strong financial performance in a Key Account or similar.
- Excellent communication and negotiation skills - in writing and verbally.
- Very strong personal integrity and values that supports a high ethical standard.
- Clear role model of being an ethical and inclusive leader.
- Develop trusted relationship with C level of customer across the geography as well as governmental stakeholders.
- Strong track record and ability to develop and build both new capabilities and a strong succession pipeline.
- Proven ability to inspire change and transformation.
- University degree in telecom/engineering and/or business administration or equivalent training/experience.
- Experience as head of Global Customer U