Customer Service Analyst

hace 4 semanas


Jiutepec, México Joining Talent A tiempo completo

Empresa dedicada a la Fabricación de componentes electrónicos, solicita: C**ustomer service Analyst**

Identificar y evaluar las necesidades de los clientes para lograr su satisfacción.Actuará como enlace, proporcionará información sobre productos/servicios y resolverá cualquier problema de urgencia que las cuentas de clientes puedan tener respecto a la precisión y la eficiencia.

Actividades:

- Gestionar llamadas entrantes
- Identificar y evaluar las necesidades de los clientes para lograr su satisfacción
- Crear relaciones sostenibles y confianza con las cuentas de clientes mediante una comunicación honesta e interactiva
- Proporcionar información precisa, válida y completa usando los métodos y herramientas correctos
- Cumplir los objetivos de del equipo de atención al cliente
- Atender las quejas de clientes, ofrecer soluciones y alternativas adecuadas dentro de los plazos, y realizar un seguimiento para garantizar la resolución
- Llevar un registro de las interacciones con clientes, procesar cuentas de clientes y archivar documentos
- Seguir procedimientos de comunicación, directrices y políticas
- Hacer todo lo posible por captar y mantener a los clientes
- Mantener una comunicación muy eficiente con los varios equipos internos de la compañía

Prestaciones Laborales:

- Contrato Directo con la empresa

Seguro GMM Y SV
- Aguinaldo 30 días
- 15 días de Vacaciones el primer año

Lugar de trabajo: Calle 9, Este 2, Ciudad Industrial Civac, Jiutepec, Mor. C.P. 62570 Reporte directo de la posición: Líder de Producción

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Tipo de puesto: Tiempo completo

Salario: $60,000.00 - $70,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos
- Seguro de vida

Educación:

- Bachillerato trunco o en curso (Deseable)

Lugar de trabajo: Empleo presencial
- Health insurance



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