Methods & Procedures Specialist

hace 3 semanas


Tijuana, México SSBCC MEXICO A tiempo completo

Document, design and improve Business process, create articles and publish them in the knowledge base, the articles should allow the users to save them time consulting information required to provide the service according to their position. Is desirable to bring good mastery of Modern HTML, CSS, and JavaScript, as well as a robust ability to execute and complete web-based projects.

Office is a must.
- Analyze business processes of the different Line of Business also including Admin processes by creating process maps, flow charts and detect improvement opportunities while doing it.
- Create content for the Knowledge base under the approach of improve both efficiency and end customer experience by providing the ambassador with the information required to provide the service assuring consistency.
- Take ownership of design projects.
- Design page layouts and templates.
- Produce design assets for use in Organization Knowledge Base.
- Utilize data and analytics in making design decisions.
- Create and maintain a database of design assets.


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