Guide, Mindset

hace 3 meses

Cabo San Lucas, México Sensei Wellness Holdings Inc., A tiempo completo

**LOCATION: Baja California Souther Peninsula, Mexico**

**SALARY: Under $95,000**

**Position Description**

The Guide, Mindset will work in conjunction with exercise physiologists, nutrition coaches, spa and wellness practitioners in a luxury resort setting, while leveraging evidenced-based content and technology deliver the best practices in mindfulness.

At Sensei, we balance purpose with play. Guests enjoy health coaching, 1:1 nutrition, fitness, meditation and mindset sessions, body treatments, educational lectures, and a variety of outdoor activities - all designed to expand awareness and connection. The Sensei Guide works in multidisciplinary collaboration and is responsible for managing and coordinating activities of each guests' wellness journey. This position is an integral leader of the guest experience, leveraging data, self-awareness, self-efficacy, and safety to deliver guided sessions. Combining spaces and environments to imbue feelings of safety and ease; domain expertise to interpret objective data and craft a personalized wellness plan; and health coaching to communicate this information in an empowering, affirming manner. Sensei has designed the guide program to manage the guest experience by supporting our guest in achieving greater wellbeing.

**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following:

- Conduct 1:1 sessions with guests to discuss current health, wellbeing, and wellness objectives for their stay as well as Mindset 1:1's tying in HRV and overall mindset strategies.
- Create and own mindfulness educational content and lead lectures and workshops to further engage our guests
- Create and lead programs to support team wellness and synergy
- Facilitates additional educational opportunities for guests (i.e., meet and greets, Q&As)
- Leads wellness classes as they pertain to specific areas of expertise
- Direct and monitor the end-to-end guest experience, from initial consultation and assessment to their last send off session for life after Sensei
- Implement health screening tools, analyze and provide relevant feedback to guests
- Ensure confidentiality, ethics, and client trust is protected at all times
- Collaborate with teammates & coworkers to ensure a seamless guest experience and enhance service delivery
- Use principles of health coaching to support guests in pursuing their personal growth
- Serve as an ambassador of Sensei for guests, partners and media
- Assist with research & program development to support guest education
- Stay up to date on current trends, new research developments and findings within field of expertise, performance psychology and/or mindfulness
- Ensures all guest requests are communicated and completed
- Ability to move, bend, and stretch as job requires
- Ability to monitor and observe client performance indoors and outside in daylight and lowlight evening conditions
- Must be able flexible hours and work weekends, and holidays
- Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces
- Leadership - Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
- Customer Service - Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
- Teamwork - Develop and promote teamwork and cooperation among co-workers
- Safety - Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
- Other duties as assigned

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience**
- Master's degree with 3 years of applied experience or Undergraduate degree with 7+ years of applied experience in Mindfulness or Performance Psychology.
- Preferred experience in hospitality and destination travel

**Required Technical / Other Skills and Abilities**
- Passion to empower individuals seeking to optimize health and lifestyle
- Passion for continuing education, professional development, and personal growth
- Proficient in Apple iOS, Office 365, and/or reservation systems
- Efficient time management
- Demonstrates professional written and verbal communication
- Prepared to create educational content
- Demonstrates characteristics of leadership, professionalism, service to others
- Experience in hospitality and destination travel a plus
- Passion for continuing education, professional development and personal growth
- Characteristics of leadership, professionalism and s

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