Ver más Contraer

Distribution Support Specialist

hace 2 meses

Monterrey, México grow.com A tiempo completo

General information**Office (s)**

Monterrey, MEX

**Date Published**

Monday, April 15, 2024

**Country**

Mexico

**Job ID**

23753

**Function**

Global Support

**Recruiter**

IbarraBustillos, Jose Antonio
- Description & Requirements**The Job**:
**What you will be doing**:

- Respond to client calls in a professional manner, providing appropriate solutions and advice
- Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
- Ensuring Service Quality levels are maintained and adhered to
- Ensuring all issues are handled in a timely manner
- Reviewing outstanding issues, ensuring clients are kept informed of progress
- Attending relevant Epicor product training courses, in-line with our internal certification scheme

**What you will likely bring**:

- Excellent verbal communication skills
- Service-oriented with ability to prioritize tasks in a stressful environment
- Strong skills for analysis, troubleshooting and problem-solving.
- Ability to work independently with mínimal supervision
- Willingness to learn and explore new technologies

**Qualifications**:

- Fluent (written and spoken)in English.
- Degree in Finance/Accounting, IT/Systems, Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering)
- Demonstrated expertise in meeting business needs with technology solutions.
- ERP knowledge highly advantageous.
- Minimum of three years related experience (preferred but not essential).
- Customer service experience will be valued.

**Manufacturing/Supply Chain**:

- Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures and operation will be valued.
- Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred.
- Customer service experience will be valued.

**The Global Support Team**

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

**About Epicor**

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

**Equal Opportunities and Accommodations Statement**

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role
- but your experience doesn’t match every qualification of the job description, that’s okay

We are an equal-opportunity employer.
- #LI-JI1 #LI

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Distribution Support Specialist

    hace 2 meses

    Monterrey, México EPICOR A tiempo completo

    **About Us**: Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building...

  • IT Infrastructure Support Specialist

    hace 2 meses

    Monterrey, México Polaris A tiempo completo

    JOB SUMMARY:  IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all technology needs of Polaris employees, IT Client Support Specialist may also assist in providing local hands on...

  • IT Infrastructure Support Specialist

    hace 3 semanas

    Monterrey, México Polaris Inc. A tiempo completo

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY: IT...

  • Specialist, IT Client Support

    hace 3 semanas

    Monterrey, México Polaris Inc. A tiempo completo

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. - JOB SUMMARY: IT...

  • IT Infrastructure Support Specialist

    hace 3 semanas

    Monterrey, México Polaris Inc. A tiempo completo

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY: IT...

  • Specialist, IT Client Support

    hace 5 días

    Monterrey, Nuevo León, México Polaris Inc. A tiempo completo

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY:IT Client...

  • Sales Operations Specialist

    hace 3 semanas

    Monterrey, México GE Power Portfolio A tiempo completo

    **Job Description Summary**: Sales Operations Specialist - NAM Distribution & OEM Job description: We are seeking a dynamic individual to join our team as a Sales Operations professional, specializing in project and commercial proposal management within the Motors Industry. Your primary focus will revolve around the Distribution Market in North America. To...

  • Application Support Specialist

    hace 3 semanas

    Monterrey, México EPICOR A tiempo completo

    **About Us**: Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building...

  • IT Support Specialist

    hace 3 semanas

    Monterrey, México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

  • IT Support Specialist

    hace 2 meses

    Monterrey, México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

  • Edi Support Specialist

    hace 2 semanas

    Monterrey, México Human Quality A tiempo completo

    Title: EDI Support Specialist Location: Monterrey, NL Type: Full-time Description: The EDI Support Specialist will be responsible for configuring, maintaining, and troubleshooting EDI systems and interfaces for the organization. They will ensure the smooth flow of data between the organization and its trading partners, monitor, and analyze EDI data,...

  • IT Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey officeThe IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

  • Conference Support Specialist

    hace 2 semanas

    Monterrey, México ContactPoint 360 A tiempo completo

    **Join our CP360 Family, today!** **Who We Are**: We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations...

  • SAP Sales and Distribution Specialist

    hace 4 semanas

    Monterrey, México Page Personnel A tiempo completo

    Responsible for configuration changes and enhancements on SAP SD module - Hybrid role based in Monterrey **Sobre nuestro cliente**: Global leader in supply chain automation and material handling solutions, specialized in providing innovative technologies and software for optimizing warehouse and distribution operations. **Descripción**: - Responsible for...

  • Technican Support Specialist Jr

    hace 1 semana

    Monterrey, México Deintec A tiempo completo

    Deintec es una sólida empresa en el giro de Tecnología de Información con 16 años de experiência, gestionamos proyectos software y web para diferentes industrias entre ellas del giro de Seguros, Financiero, Retail, TI, proveemos de soluciones integrales para nuestros diferentes clientes. Estamos en búsqueda de Technican Support Specialist JR. The...

  • SAP Sales and Distribution Specialist

    hace 4 semanas

    Monterrey, México Michael Page A tiempo completo

    Detalles del clienteGlobal leader in supply chain automation and material handling solutions, specialized in providing innovative technologies and software for optimizing warehouse and distribution operations.Descripción de la vacanteResponsible for implementing part or all the solution to the client, in accordance with an agreed Functional...

  • SAP Sales and Distribution Specialist

    hace 3 semanas

    Monterrey, México Michael Page A tiempo completo

    Detalles del clienteGlobal leader in supply chain automation and material handling solutions, specialized in providing innovative technologies and software for optimizing warehouse and distribution operations.Descripción de la vacanteResponsible for implementing part or all the solution to the client, in accordance with an agreed Functional...

  • SAP Sales and Distribution Specialist

    hace 5 días

    Monterrey, Nuevo León, México Page Personnel A tiempo completo

    Responsible for configuration changes and enhancements on SAP SD module Hybrid role based in MonterreySobre nuestro cliente:Global leader in supply chain automation and material handling solutions, specialized in providing innovative technologies and software for optimizing warehouse and distribution operations.Descripción: Responsible for implementing part...

  • Customer Support Specialist

    hace 3 semanas

    Monterrey, México SKIDATA A tiempo completo

    SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Our department is focusing on Asset Tracking in relation with various markets. Headquartered in Salzburg, Austria, and with 23 subsidiaries...

  • Customer Support Specialist

    hace 3 semanas

    Monterrey, México SKIDATA A tiempo completo

    SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Our department is focusing on Asset Tracking in relation with various markets. Headquartered in Salzburg, Austria, and with 23 subsidiaries...