Customer Service Agent

hace 1 mes

Ciudad de México Intugo A tiempo completo

**International company looking for talent to join our team**

**PROFILE**
- 1 - 2 years Contact Center experience is preferred, but not required
- High school diploma or GED is required.
- Must have basic computer skills. Microsoft Office knowledge is a plus.
- Excellent customer service skills in both written and verbal communication is essential. Must be able to compose professional correspondence without requiring additional training.
- Must have the ability to use problem-solving and critical thinking skills.

**JOB DESCRIPTION**
- Take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service.
- Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they arise and keep management informed.
- Answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.
- Handle customer service situations and challenging calls with confident knowledge and patience, ensuring customers’ needs are met and they are satisfied with the level of service provided.
- Accurately and efficiently process information and complete tasks in a timely manner.
- Consistently demonstrate the company’s core values, purpose and vision to the customer to ensure they know that we appreciate their business and value their time.
- Effectively use skills to be aware of any special requirements that a customer may have regarding communication and be sensitive to those needs while providing superior and prompt support.
- Be an excellent and professional liaison for the company and our client to the customer.
- Communicate effectively, positively and respectfully with customers, clients and co-workers at all times and in all matters.
- Maintain a high level of punctuality and have consistent and reliable attendance standards.
- Maintain and protect company and client information and always use strict confidentiality.
- Perform other duties as assigned

Tipo de puesto: Por tiempo indeterminado

Salario: $18,000.00 - $20,000.00 al mes

Horario:

- Disponibilidad en noches
- Diurno
- Nocturno
- Turno matutino

Prestaciones:

- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

- Bono de productividad

Experiência:

- Customer service: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Disponibilidad de turnos:

- Turno diurno (Deseable)
- Turno nocturno (Deseable)
- Turno de madrugada (Deseable)

Lugar de trabajo: Empleo presencial

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