Customer Service Specialist
hace 2 semanas
Customer service specialistMX-DF-Mexico DF
**Description**:
**Responsibilities**:
- Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.).
- Ensure appropriate action (including required escalations) is taken with utmost priority and speed, to ensure service level metrics are achieved.
- Written communication is professional and grammatically correct within GCCT case notes and dealer portal messages.
- Ensure all decisions and/or next steps are properly documented in GCCT to allow for an accurate historical view of customer contacts with the Customer Relationship Center (CRC).
- Attend team meetings, focus groups, and training sessions as scheduled.
- Work on activities and/or projects as requested by the Supervisor.
- Identify and relay to Supervisor areas for improvement within the Fast Path case handling process.
Education
- High school diploma or GED required.
Experience
- One (1) year customer service experience preferred
- Experience in the automotive industry and dealer service operations a plus
**Skills**:
- Strong written communication skills with all levels of the organization
- Strong customer service, interpersonal and relationship-building skills
- Strong multi-tasking skills
- Strong organizational, time management, planning and problem-solving skills
- Strong team-building skills, to work well within a close team environment - self-sufficient, resourceful and works well with mínimal supervision
- Ability to demonstrate a high degree of professionalism
- Working knowledge of computers
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