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Montblanc Retail Director

hace 1 mes

Ciudad de México CDMX Montblanc North America A tiempo completo

Ciudad de Mexico, MEX, MX- Permanent

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

Don’t miss the chance to be a part of one of the biggest Luxury Companies

**MAIN PURPOSE**

Responsible for the support of the assigned POS to achieve sales, profit and strategic objectives.

**KEY RESPONSIBILITIES**

**Key Responsibilities - 1**

Sales, customer experience and profitability achievement
- Responsible of achieve Sales results
- Ensure that P&L objectives are fully met
- Guarantee operation development through pair coaching and the Boutiques in sales, profit and strategic objective achievement110618, including P&L review.
- Responsible of control inventory and maintain stock loss % to company set target.
- Aligned Retail Marketing operations / events on the field for all the assigned POS with ROC.
- Give constantly coaching on-the-job all types of trainings
- Ensure hiring process and induction journey
- Development of the Monthly Action Plans
- Follow up the implementation of the correct product assortment
- To give constant feedback to team in one-to-one sessions
- Control operational costs
- Ensure the excellence in execution of Customer Shopping Experience

**Key Responsibilities - 2**

Grow and develop inner talent
- Develop follow up modules on the field of all Retail trainings. provide feedbacks and needs if necessary.
- Analyse sales and stock report on weekly basis with concrete and short term action plans. Share information with team.
- Develop customer relationship programs, monitor the CRM results and develop concrete actions plans to meet company targets.
- Ensure the correct service, follow up and experience of every customer
- Develop KPI daily report, follow up and elaborate strategies to meet the expected objectives.
- Pro-active sales strategy plans to ensure sales BU achievement.
- Ensure the correct presentation and sales ceremony with the customers
- Become a professional in Artisan Business
- Empowerment of the team to leverage their level of commitment.
- E-commerce development and control
- Develop professional teams inside each POS
- To cover staff in sales activities when needed.

**Key Responsibilities - 3**

Control the operation of the assigned POS
- Ensure the correct execution and implementation of ICS in the assigned boutiques
- Ensure that cyclic, semestral and weekly inventories are executed correctly in all boutiques.
- Ensure a strong communication with Retail Director to provide feedback of each POS
- Ensure proper stock replenishment in all boutiques and provide feedback to Retail Merchandiser
- (analyse product assortment)
- Ensure professional ASS in all boutiques.
- Ensure follow-up, feedback and development of mystery shopper activities
- Ensure that all financials requirements are fully met. Ensure that all security requirements are fully met.

**Key Responsibilities - 4**

Coordination and collaboration of additional tasks
- Contribute the coordination of new boutique projects/refurbishments/relocations. Contribute to implement international and local strategies and strong communication with boutique teams.
- Contribute to the Visual Merchandising implementation on due time in all POS.
- More
- Make sure the coverage of POS and assist to all POS events (Noches de Gala, Noches Palacio, etc,) and marketing activities.
- Liaison with all functions at Hamburg HQ and Mex. office.
- Bringing together monthly sales reports and figures.
- To assist and detect new opportunities with special events, sales and promotions.

**Technical skills / abilities**:

- Proficiency in the use of computer systems. Microsoft office Word and Excel required.
- Ability to work with ERP assigned at the location assigned.
- Bilingual (English/Spanish)

**Personal skills**:

- Capacity of Deep Analysis
- Result oriented
- Operations and administration abilities
- Solution finder
- Innovative and creative
- Customer oriented
- Adaptable and flexible — Efficiency
- Should be willing to contribute and propose new ways of working
- Should be flexible and open to changes
- Should be autonomous and proactive