User Study Customer Service

hace 4 días

Ciudad de México CDMX Voxelmaps A tiempo completo

We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. **THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.**

**Opportunities**:

- Get on the job training and mentoring from industry experts in user research and technology development
- Help support the development of AI training in consumer devices
- Work in User Testing for New Technology

**Responsibilities**:

- Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
- Provide a great experience for participants in the study and guide them through prompts needed for data collection.
- Maintain lab and equipment.
- Support in participant recruitment for the demographic needs of the study.
- Support all User Research staff in day-to-day tasks.

**Research Assistant Profile**:

- Possess great interpersonal communication (strong face-to-face customer service skills), relationship building, and be able to make participants feel comfortable (both written and verbal)
- Possess great organizational and analytical skills - strong attention to detail is key to this role.
- Be good at time management, work well in a fast-pace study environment, and have a willingness to take initiative.
- Adaptable and quick learner that enjoys tackling a large variety of problems.
- Experience with user/market research is desirable.
- Some basic technical experience is desirable.
- Experience with Microsoft Office/Microsoft 365 (especially Excel) is required.
- Some experience with iOS systems/devices is required.
- Must have a positive attitude and be willing to learn new skills
- **MUST be able to speak professional English language**
- **Only applicants that have been selected for an interview will be contacted. There are no internship positions available. Sorry, relocation is not offered.**_
**RESPONSIBILITIES**
You will work with the Project Manager directly at the study site. Show up to work on time, be willing to lend a helping hand, and make participants feel welcomed and engaged.

**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be comfortable speaking with participants and giving them instructions.

**EDUCATION and/or EXPERIENCE**
High School Degree or equivalent. Be detail oriented and have the ability to multi-task. Be service oriented and be willing to support your team.

**LANGUAGE SKILLS**
Ability to receive instructions from trainers. Ability to speak effectively with participants and team members. Bi-lingual applicants are highly encouraged to apply

**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to move around, stand, use hands to finger, handle, or feel. The employee is occasionally required to walk, stoop, kneel, or reach with hands or arms. The employee must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to identify and distinguish colors.

**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment is an indoor office. The noise level in the work environment is usually moderate. Environment may require you to be outside. Equipment to operate include computer screen and keyboard, stapler, phone and calculator.

**Job Type**:

- Full-time, 30-40 hours, Seasonal Temporary Employee

**Timeline**:
**Pay**:

- 15,000 MXN per month, paid semi-monthly.

**Experience**:

- Customer Service: 1 year (preferred).
- Market Research: 1 year (preferred).

**Locations**:

- **MEXICO CITY** area, or within reasonable daily driving distance (**Required**).
- Relocation is not offered.
- Must be able to co

  • User Study Customer Service

    hace 3 meses

    06600, Juárez, CDMX, México Voxelmaps A tiempo completo

    We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station...

  • User Study Customer Service

    hace 2 semanas

    06600, Juárez, CDMX, México Voxelmaps A tiempo completo

    We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station...

  • Technical Support Specialist for End User Computing

    hace 4 días

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Are you looking for a challenging role where you can utilize your technical skills to provide top-notch support to our customers? Look no further! At Nuvit Service, we are seeking an experienced Technical Support Specialist for End User Computing to join our team.About the RoleThis is a fantastic opportunity to work with cutting-edge technologies and be part...

  • Customer Service Representative

    hace 4 días

    Ciudad de México, Ciudad de México ReallyTrusted Technologies Inc. A tiempo completo CAD11,000 al año

    Company Overview:ReallyTrusted Technologies Inc. is committed to providing tailored solutions for professionals who lack access to advanced technology. Our core principles include leadership, customer focus, value creation, and integrity.Job Description:We are seeking a Customer Service Representative to join our remote team. As the primary point of contact...

  • Customer Service Ambassador

    hace 3 semanas

    Ciudad de México, Ciudad de México Sandvik A tiempo completo

    Who We Are and What We DoSandvik is a people company in the machining business, dedicated to making a difference in people's lives. Our tools help build planes, trains, automobiles, and everything else around us.We've built a business employing 4300 people in 50 countries through passion for customers, family spirit, and personal commitment. We want to make...

  • Asistente de Customer Service

    hace 5 meses

    México Work and Study Travel A tiempo completo

    ¿Te apasiona la educación y te mueve el deseo de guiar a los estudiantes hacia sus objetivos académicos y profesionales? WST Global busca personas para unirse a nuestro dinámico equipo internacional. Buscamos un especialista en atención al cliente para orientar a nuestros alumnos a cumplir sus objetivos educativos. Como especialista en customer service...

  • Customer Service Analyst

    hace 3 meses

    Ciudad de México, CDMX Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

  • Customer Service Representative

    hace 5 meses

    México Watlow Electric Manufacturing, Inc. A tiempo completo

    Una oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...

  • Supervisor I, Customer Service

    hace 3 semanas

    Ciudad de México, CDMX Avantor A tiempo completo

    **The **Opportunity**: Avantor is looking for a dedicated and experienced Customer Care Supervisor. This role will provide supervision and technical assistance to customer service team to attain departmental and organizational goals. Ensure customer complaints are resolved in a professional manner. Determine work procedures, work schedules, and workflow for...

  • Marketing & Customer Service Executive

    hace 2 meses

    Ciudad de México, CDMX FAME Asesores en Recursos Humanos A tiempo completo

    _**JOIN OUR TEAM!**_ Do you have a passion for marketing, customer service and are interested in the logistics industry? This is the opportunity for you! We are looking for a _**Marketing & Customer Service Executive**_ to join our international team at a leading freight forwarder. **Location**: CDMX (Angel de la Independencia) **What are we looking...

  • Customer Service Representative

    hace 4 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Ellsworth Adhesives S. De R.L. De C.V. A tiempo completo

    At Ellsworth Adhesives S. De R.L. De C.V., we are seeking a highly skilled Customer Service Representative to join our team. As an Account Specialist, you will play a crucial role in maintaining our white glove customer service to our customers.Key Responsibilities:Receiving and promptly entering orders and quotes for customers.Managing end-to-end order...

  • Customer Service Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México AIG A tiempo completo

    About the RoleThe Customer Service Manager position is a critical role within AIG's Claims Contact Center in Mexico. The successful candidate will be responsible for leading a team of customer service agents and supervisors, ensuring that they follow company procedures and best practices. The role requires strong leadership skills, excellent communication,...

  • Customer Service Liaison

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Seco Tools A tiempo completo

    Customer Service Representative Role at Seco ToolsWe are a people company in the machining business, providing tools that help build planes, trains, automobiles, and everything else around us. As a Customer Service Representative, you will be the first interface to customers, providing world-class service and support.Key Responsibilities:Handle customer...

  • Customer Service Representative

    hace 1 mes

    Ciudad de México, Ciudad de México Capital Recruit A tiempo completo

    About UsWe are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.Job OverviewWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México Allianz Partners A tiempo completo

    We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Allianz Partners. As a key member of our customer service team, you will be responsible for handling inbound calls and providing timely and accurate information to our customers.Key responsibilities include:Developing a comprehensive knowledge of our...

  • Customer Service Representative

    hace 3 semanas

    Ciudad de México, Ciudad de México RH Aliats A tiempo completo

    We are currently seeking a highly skilled Customer Service Representative to join our team at {company}.In this role, you will be responsible for handling customer inquiries and resolving issues in a prompt and professional manner. You will also be working closely with our sales team to provide exceptional customer service and...

  • Bilingual Customer Service Representative

    hace 2 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Customer Service Coordinator

    hace 1 mes

    Ciudad de México, Ciudad de México AIG A tiempo completo

    Customer Service CoordinatorWe are seeking a highly skilled Customer Service Coordinator to join our team in Mexico City. As a key member of our customer support team, you will play a critical role in ensuring our clients receive exceptional service and support.About the RoleThis is an exciting opportunity to join a dynamic and growing organization, where...

  • Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México Flex Ltd A tiempo completo

    At Flex Ltd, we're looking for a skilled Customer Service Representative to join our team in Ciudad Juarez, North Site. As a key member of our operations team, you'll play a vital role in delivering exceptional customer service and driving business growth.The ideal candidate will have a strong background in customer communication, analytical skills, and...