User Study Customer Service

hace 3 meses

Juárez CDMX, México Voxelmaps A tiempo completo

We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. **THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.**

The work week schedule will be determined by the Site Coordinator and/or the Project Lead and will include weekends (Saturday and/or Sunday), so you must be willing to work weekends for consideration for this position.

This position will be a hourly position that will extend to approximately September 13th in duration (**_however, scope of work could change based on client needs_**). This is a temporary role that will not result in a full-time permanent position. However, dependent on the success of the project, there maybe opportunities for future employment.

**Opportunities**:

- Get on the job training and mentoring from industry experts in user research and technology development
- Help support the development of AI training in consumer devices
- Work in User Testing for New Technology

**Responsibilities**:

- Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
- Provide a great experience for participants in the study and guide them through prompts needed for data collection.
- Maintain lab and equipment.
- Support in participant recruitment for the demographic needs of the study.
- Support all User Research staff in day-to-day tasks.

**Research Assistant Profile**:

- Possess great interpersonal communication (strong face-to-face customer service skills), relationship building, and be able to make participants feel comfortable (both written and verbal)
- Possess great organizational and analytical skills - strong attention to detail is key to this role.
- Be good at time management, work well in a fast-pace study environment, and have a willingness to take initiative.
- Adaptable and quick learner that enjoys tackling a large variety of problems.
- Experience with user/market research is desirable.
- Some basic technical experience is desirable.
- Experience with Microsoft Office/Microsoft 365 (especially Excel) is required.
- Some experience with iOS systems/devices is required.
- Must have a positive attitude and be willing to learn new skills
- **MUST be able to speak professional English language**

**_Only applicants that have been selected for an interview will be contacted. There are no internship positions available. Sorry, relocation is not offered._**

**RESPONSIBILITIES**
You will work with the Project Manager directly at the study site. Show up to work on time, be willing to lend a helping hand, and make participants feel welcomed and engaged.

**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be comfortable speaking with participants and giving them instructions.

**EDUCATION and/or EXPERIENCE**
High School Degree or equivalent. Be detail oriented and have the ability to multi-task. Be service oriented and be willing to support your team.

**LANGUAGE SKILLS**
Ability to receive instructions from trainers. Ability to speak effectively with participants and team members. Bi-lingual applicants are highly encouraged to apply

**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to move around, stand, use hands to finger, handle, or feel. The employee is occasionally required to walk, stoop, kneel, or reach with hands or arms. The employee must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to identify and distinguish colors.

**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment is an indoor office. The noise

  • User Study Customer Service

    hace 2 semanas

    06600, Juárez, CDMX, México Voxelmaps A tiempo completo

    We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station...

  • User Study Customer Service

    hace 4 días

    06600, Ciudad de México, CDMX Voxelmaps A tiempo completo

    We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station...

  • Customer Support Representative

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Customer Support Representative** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! We are looking to add a new Customer Support Representative - Bilingual Spanish/English based in Mexico City, Mexico that will focus...

  • Customer Service Associate

    hace 2 meses

    06600, Juárez, CDMX, México Quantum Financial Technologies A tiempo completo

    **About the Company** Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our...

  • Customer Support Representative

    hace 2 semanas

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Customer Support Representative** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! We are looking to add a new Customer Support Representative - Bilingual Spanish/English based in Mexico City, Mexico that will focus...

  • Customer Support Representative

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Customer Support Representative - Bilingual French/English** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! We are looking to add a new Customer Support Representative - Bilingual French/English based in Mexico...

  • Customer Service

    hace 1 mes

    Ciudad Juárez, Chih., México American International Border Logistics A tiempo completo

    ¡Únete a nuestro equipo en AIBL! Estamos **Solicitando: Customer Service**: **Requisitos**: - Ingles conversacionales. - Actitud proactiva y enérgica. - Con o sin experiência en logística. - Experiência previa en Customer Service. - Disponibilidad para trabajar en el 2° turno. **Descripción del Puesto**: En AIBL, valoramos la excelencia en el...

  • Customer Service Liaison

    hace 4 semanas

    Juárez, Chihuahua, México Flex A tiempo completo

    At Flex, we're committed to delivering innovative products that improve the world. To support our extraordinary teams, we're seeking a Customer Service Liaison to join our Juarez Norte location.As a Customer Service Liaison, you'll play a critical role in ensuring our customers receive exceptional service. Your responsibilities will include:Key...

  • Customer Service Representative

    hace 4 semanas

    Juárez, Chihuahua, México Johnson Controls A tiempo completo

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Johnson Controls. As a key member of our Customer Service team, you will be responsible for ensuring seamless communication between our warehouse and customer service teams.Key Responsibilities:Monitor and follow up on customer orders to...

  • Customer Service Specialist

    hace 2 semanas

    06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Customer Service Coordinator

    hace 1 mes

    Juárez, Chihuahua, México Valeo A tiempo completo

    Job Title: Customer Service ContactValeo is a global technology company that designs innovative solutions for the mobility industry. We are a leading supplier partner to automakers and new mobility actors worldwide, committed to creating a greener and more secure mobility through intuitive driving and reduced CO2 emissions.Main Responsibilities:1. Demand...

  • Customer Service Representative

    hace 3 semanas

    Juárez, Chihuahua, México Valeo A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and the ability to provide exceptional customer service.Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide...

  • Customer Service Representative

    hace 4 semanas

    Juárez, Chihuahua, México Nasdaq A tiempo completo

    Customer Service RepresentativeAt Nasdaq, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:- Provide timely and effective responses to customer...

  • Customer Service Coordinator

    hace 15 horas

    Juárez, Chihuahua, México Fedex Express Lac A tiempo completo

    We are seeking a highly skilled Customer Service Coordinator to join our team at FedEx Express Latin America and Caribbean Division.Job Summary:The Customer Service Coordinator will be responsible for providing exceptional customer service and administrative support to ensure seamless clearance processes.Main Responsibilities:To perform a variety of customer...

  • Customer Service Specialist

    hace 3 semanas

    Juárez, Chihuahua, México Harman International A tiempo completo

    Customer Service Role at HARMANA career at HARMAN offers the chance to be part of a dynamic and innovative company that is shaping the future of the technology industry. As a Customer Service Specialist, you will play a key role in ensuring the satisfaction of our customers by reviewing customer portals, analyzing customer demand, and making plans for...

  • Customer Service Liaison

    hace 1 mes

    Juárez, Chihuahua, México North American Production Sharing, Inc. A tiempo completo

    Job Summary:As a key member of our sales team, the Customer Service Liaison will provide exceptional support to our Sales Manager in driving business growth and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering top-notch customer service.Key...

  • Customer Service Executive

    hace 3 meses

    Cuauhtémoc, CDMX, México CDL SUPPLY CHAIN MANAGEMENT A tiempo completo

    Customer Service Responsibilities and Duties: Responsible for contacting customers regarding billing issues, product problems, service inquiries, and general customer concerns. Responsible for maintaining a high level of professionalism with customers and working to establish a positive relationship with each caller. Update customer information in the...

  • Customer Service Director

    hace 1 semana

    Juárez, Chihuahua, México Flex A tiempo completo

    About the RoleAs a Customer Service Manager at Flex, you will be responsible for driving customer satisfaction by leveraging data analytics and process flow analysis to identify areas for improvement.You will maintain customer satisfaction by providing problem-solving resources and managing staff.Key responsibilities include:Contributing customer service...

  • Customer Service Liaison

    hace 3 semanas

    Juárez, Chihuahua, México Datamark, Inc. A tiempo completo

    At Datamark, Inc., we are seeking a highly skilled Bilingual Customer Service Representative to join our team.This role involves handling customer inquiries, providing product information, and resolving customer issues or complaints in a timely and efficient manner.The ideal candidate will possess excellent communication skills in both English and Spanish,...

  • Customer Service

    hace 3 meses

    Benito Juárez, CDMX, México UPS A tiempo completo

    Somos lideres mundiales en servicios de mensajeria, paqueteria, logística y cadena de suministro.Nos encontramos en búsqueda de tu talento como Customer Service Aduanal - Importación y Exportación (Temporal).¿Que necesitas para formar parte del equipo? - Lic. Comercio Internacional o Negocios Internacionales (titulados o pasantes). - Experiência...