Support Engineer

hace 2 meses


Iztapalapa, México Boletia A tiempo completo

**Acerca de Boletia**

Boletia es una plataforma digital para la venta de tickets y realización de eventos híbridos. Actualmente, nos estamos enfocando en migrar hacia un modelo centrado en el asistente a eventos, donde a través de automatización e inteligencia artificial podamos ayudar a nuestros organizadores con herramientas que les inspiren y hagan exitosos, al tiempo que buscamos ofrecer experiências únicas e innovadoras a sus asistentes, más allá de la venta de tickets.

En casi 10 años en el mercado nos hemos consolidado dentro del top 10 de las boleteras más importantes de México: más de 5 mil organizadores de eventos con más de 30 mil eventos vendidos a más de 2.5M de asistentes únicos así lo atestiguan.

**Acerca del Rol**

Boletia está creciendo y evolucionando. Como parte de este crecimiento se está buscando un Support Engineer qué será responsable de garantizar la atención y el soporte para las distintas plataformas de la organización. Se encargará de la atención a incidencias a través de los canales de la compañía, investigará las causas y buscará soluciones que ayuden a mitigar dicha incidencia, además de documentar las soluciones a incidencias encontradas así como los tiempos de respuesta, en caso de no poder resolverlas turnará el ticket al equipo correspondiente de producto para buscar la solución.

**Responsabilidades**
- Mantener estándares y mejores prácticas para garantizar la calidad,

eficiencia y escalabilidad manteniendo..
- Colaborar con distintos equipos de trabajo para comprender las necesidades y

Solucionar incidencias reportadas.
- Trabajar en estrecha colaboración con los equipos del área de producto para

garantizar el correcto funcionamiento y la solución de problemas relacionados con

las plataformas de la organización.
- Documentar las soluciones técnicas de cada incidencia y mantener la aplicación

de buenas prácticas.
- Cumplir los tiempos de entrega de SLA establecidos en el área de las incidencias reportadas.
- Conocer las reglas de negocio de cada uno de los productos para encontrar

posibles soluciones.

**¿Qué ofrecemos?**
- Ser parte de una cultura de crecimiento y mejora continua
- Sueldo 20k brutos mensuales
- Trabajo híbrido
- Prestaciones de ley
- Seguro de gastos médicos mayores, de vida y funerarios
- Apoyo para pago de internet
- Aprendizaje constante
- Beneficios empresariales
- Clases de inglés, total pass y plataforma de bienestar emocional

**Buscamos**
- Al menos 1 año de experiência y estudios en alguna carrera relacionada con tecnología. Estamos abiertos a recién egresados o personas autodidactas que demuestren su experiência con certificaciones y/o proyectos personales.
- Alta disponibilidad de horario para rol de turno y descansos.
- Indispensable: Experiência en bases de datos relacionales (PostgreSQL o MySQL).

Podrás aprender

En este rol aprenderás a usar las siguientes tecnologías, por lo cual NO es requisito tener experiência con éstas, pero sería un plus:

- Docker
- Github
- Git
- AWS (S3, RDS, EC2, Lambda)
- APIs REST
- Linux

Habilidades
- Familiaridad con interfaces de línea de comandos
- Capacidad de análisis de documentación de documentos.
- Excelente ética de trabajo y autodisciplina
- Facilidad de comunicación oral y escrita tanto con personas técnicas cómo no técnicas
- Alto nível de estructura y organización.
- Mindset altamente competitivo.
- Atención al detalle.
- Orientación a servicio.
- Alto nível de empatía.
- Adaptabilidad.
- Tech Savvy.


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