Customer Relations Manager, Eevia Health

hace 2 meses

Chihuahua, México Academic Work A tiempo completo

Do you enjoy collaborating with others, building lasting relationships and working internationally? Becoming a Customer Relations Manager at Eevia Health with responsibility for North America may be a great option for you Eevia Health manufactures and markets organic health ingredients made from abundant Arctic plant material. At Eevia Health, you get to be a part of a growing company and a start-up atmosphere. To help you get started, you will also get a top-notch sales mentor by your side

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**Company**: Eevia Health Abp

**City**: Étranger

**Job Category**: Customer Service

**Extent**: Full time, Flexible

**Start date**: As soon as possible

**Type of work**: Recruitment

**Other**: Possibility to work remote

**About the role**:
As a Customer Relations Manager you build, maintain, and strengthen Eevia Health's relationships with the B2B clients. We are looking for one CRM for North America. You ensure customers have excellent experiences with Eevia. You work to improve customer satisfaction, engagement, and retention. You communicate with clients to understand their goals and needs and show how the company's products can help meet them. Prospecting and recruiting new customers are also an integrated part of the job. You need to be able and willing to travel. If possible, you can work from a location in the US. Otherwise, it is preferred to be based in or in proximity to Seinäjoki. If you work from a location in the U.S. you would need to visit Eevia Health's headquarters in Seinäjoki, Finland minimum four times a year. Induction will partly take place here as well.

**Work tasks**:

- Serving as the main point of contact for clients
- Learning the needs of clients and developing plans to meet them
- Regularly checking in on clients to ensure they're satisfied with the company
- Addressing any concerns or issues a client may have and working with other departments to resolve them
- Presenting the client with a contract and setting any terms as agreed upon by both the company and the client
- Collaborating closely with other departments to build strategies that ensure they satisfy clients
- Maintain company systems, such as CRM, sales orders in ERP, etc. and support reporting and forecasting

**We are looking for**:

- Fluent skills in English (both written and spoken)
- Basic business knowledge and great interpersonal skills
- Some industry experience or background e.g. in natural sciences
- Willingness to travel and the possibility of being away for a week at a time, for example. There are business trips about every other month.
- Flexibility with working hours

**To succeed in the role, your personal skills are**:

- Extrovert networker
- Business-oriented
- Energetic and innovative

**Our recruitment process**:
This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

**Eevia Health Abp**:
Read more about Eevia Health here.

**Get directly recruited to** **Eevia Health Abp**:

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