Customer Service Technician
hace 7 meses
SUMMARY:
Responsible for providing support to Customer Care Managers on their daily tasks such as production reports, data control and meeting scheduling.
REQUIRED EDUCATION:
- High school finished
- Bachelor in progress (Engineering or Business Management preferred)
EXPERIENCE, KNOWLEDGE, SKILLS & ATTITUDES:
- Bilingual English & Spanish (at least 50% required)
- Microsoft Office (required)
- MRP System - BPCS (Desired)
- Ability to work in a stressful time driven environment.
- Ability to effectively prepare and present information to customers, management, and work groups.
MAIN FUNCTIONS & JOB AUTHORITY:
- Give visibility to upper management based on data and results.
- Fully oriented in following up the execution of actions committed with our customers and upper management.
- Organize all the recovery plans for escalated customers for Customer Care Manager visualization.
- Spread customer production and quality plans to shop floor level.
- Organize and standardize visual boards for daily production on Critical PNs follow up
- Audit Customer production/launch/quality plans
Authority to
- Request specific data needed to report the exact and effective data on the reports delivered.
- Demand production and quality supervisors to follow up customer plans and align them in customer priorities.
KEY ACTIVITIES OF THE POSITION:
- Develop tools & process to provide a better data analysis and communication between plants and Customer Care Manager
- Generate daily reports for progress visibility on production and recovery plans.
Tipo de puesto: Tiempo completo
Salario: $1.00 - $2.00 al mes
Pregunta(s) de postulación:
- utilizas excel avanzado?
Experiência:
- Atención al cliente: 3 años (Obligatorio)
Idioma:
- Inglés avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial
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