Technical Intern

hace 3 semanas

San Andrés Cholula Centro Pue, México Ellucian A tiempo completo

Unlock Learning for All:
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to **lead**, the courage to **innovate**, and the determination to **grow**. At our core, we believe in **humanizing** our approach, recognizing that our people are our greatest strength. With a shared vision of **transformation**, we endeavor to shape a brighter future for higher education.

About the Opportunity:
At Ellucian, we are seeking talented individuals to join our Cloud Support team. So, if you are a

well-trained and motivated student with strong AWS and scripting experience and are interested in a

career delivering innovative solutions to our growing client base in higher education, then this is your

ideal opportunity

**Where you will make an impact**
- ** Ensure prompt resolution of critical P1 cases**: Work alongside experienced engineers to help resolve high-priority customer issues using AWS and Datadog tools.
- Support root cause analysis: Assist in preparing detailed summaries of customer cases to help identify and document the root causes of issues, ensuring continuous improvement and knowledge sharing across the team.
- ** Contribute to cloud infrastructure reliability**: Assist in maintaining and troubleshooting cloud environments, ensuring system stability on AWS platforms.
- ** Enhance monitoring and alerting capabilities**: Support the team by analyzing Datadog metrics to proactively identify potential issues and optimize monitoring processes.
- ** Collaborate in global handovers**: Play a key role in ensuring seamless transitions between shifts by preparing clear and comprehensive handovers for ongoing customer issues.
- ** Gain expertise in Linux systems**: Troubleshoot and resolve issues related to Linux environments, becoming a valuable part of the team’s support efforts.
- ** Strengthen customer relationships**: Help maintain a high standard of customer satisfaction by providing timely and effective technical support.

**What you will bring**
- Experience with Oracle Relational Database Administration (12c and 19c), installation, and configuration management
- Possesses the tenacity to delve to the root of the issue quickly, understand why it happened, and prevent it in the future
- Proven ability to collaborate with team members to achieve successful customer outcomes
- Demonstrated ability to learn new technologies, methods, and tools quickly
- Strong verbal and written skills, excellent customer service, as well as high attention to detail
- Preferred hands-on operational experience with Amazon Web Services
- Technical awareness: ability to identify critical issues appropriately.
- Ability to effectively handle demands from multiple internal/external customers and the pressures from competing priorities.
- Excellent listening skills and the ability to ask probing questions.
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers.
- Proactive and resourceful when troubleshooting, with a focus on finding effective solutions.
- Willingness to collaborate and work effectively with a team, both remotely and in person.
- Careful in diagnosing and resolving issues, documenting steps taken, and ensuring quality in all aspects of support.
- Ability to handle multiple tasks, prioritize workload, and meet deadlines while maintaining a high standard of work.

What makes #Ellucianlife:

- Paid Holidays
- 2 Charity Days
- Food Vouchers
- Flexible Time
- Rewards and Recognition

LI-MH1

LI-Hybrid

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