SAP Solution Support Intern

hace 1 mes


San Pedro Garza García, Nuevo León, México Sap A tiempo completo
About the SAP Internship Experience Program

We are seeking a highly motivated and detail-oriented individual to join our team as a Solution Support Intern. As a member of our team, you will have the opportunity to work on meaningful projects, develop your technical skills, and contribute to the success of our organization.

Key Responsibilities:
  • Utilize and improve state-of-the-art collaboration channels to support cross-functional teams.
  • Contribute to Team KPIs by developing technical skills and knowledge.
  • Test internal systems to prevent future issues on customer systems.
  • Deliver core customer support and handle customer issues in team environments.
  • Take ownership of customer support cases in different channels.
  • Provide end-users and customers with a technology-driven, industry-leading support experience.
  • Conduct Knowledge Transfer and proactive support and incident prevention activities.
Requirements:
  • Currently enrolled in an academic/university program.
  • English (Verbal & Written, ideally B2 & Above), Spanish (Fluent), Portuguese (Bonus, but not required).
  • Solid communication skills.
  • Technically proficient in at least one expert area.
  • Demonstrates ability to receive open and honest feedback.
  • Works independently.
  • Positive team influence.
  • Understands the Product Support Strategy.
  • Excellent presentation skills.
  • Good Technical consulting, analysis, or troubleshooting skills.
  • Project management skills.
  • Ability to address and manage through ambiguous situations.
What You'll Bring:
  • Drive to learn, develop yourself, and growth.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving skills.
  • Excellent communication and interpersonal skills.
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.


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