Technical Support Intern

hace 3 semanas

San Andrés Cholula Centro Pue, México Ellucian A tiempo completo

Unlock Learning for All:
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to **lead**, the courage to **innovate**, and the determination to **grow**. At our core, we believe in **humanizing** our approach, recognizing that our people are our greatest strength. With a shared vision of **transformation**, we endeavor to shape a brighter future for higher education.

About the Opportunity:
At Ellucian, our internships offer a unique opportunity to learn, grow, and explore your career interests. You'll be immersed in a supportive environment where you can collaborate with experienced professionals, work on meaningful projects and develop your professional brand.

Join our 16-week paid internship program and experience the **#ellucianlife**. You'll gain valuable hands-on experience, develop your professional skills, and have the chance to make a real impact. Our collaborative culture and mentorship opportunities will set you up for success in your career.

**2023 Vault Rankings**

1 Top Ranked for Tech Engineering

1 Top Ranked for Software Engineering

1 Top Ranked for Sales, Marketing, Communications

2 Best Overall Internship

3 Top Ranked for Racial & Ethnic Diversity

4 Top Ranked for LGBTQ + Diversity

5 Top Ranked for Quality of Life

Here at Ellucian, we are motivated by a mission “the power of education to transform lives and change the world”. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions into agile, digitally connected campuses that enable student success.

**About the Opportunity**

As an Technical Support intern, you will be supporting end users with Tier I technical support assistance. This role will require a mixture of strong technical troubleshooting abilities, clear and precise communication, customer service skills, and strong IT service management process knowledge.

**Where you will make an impact**
- Taking on and resolving technical Requests and Incidents.
- Providing excellent customer service.
- Improving and maintaining technical documentation along with processes and procedures
- Engaging in continuous learning and adoption of new concepts, technologies and problem-solving techniques
- Participating in on-call process

**What you will bring**
- PC imaging, configuration, troubleshooting, and support (Windows, OSX).
- Experience with cloud technologies (Box, Zoom, and Office365)
- Remote user support including - VPN installation and configuration
- Testing new releases of software, Operating Systems, hardware, and peripherals.
- Working knowledge Audio Visual and Video teleconferencing
- Responsible for providing excellent support and timely service.
- Attention to detail
- Excellent research skills
- Ability to work well in a team environment
- Availability to travel
- Intermediate - advanced English level

What makes #Ellucianlife:

- Comprehensive health coverage: family major medical expenses, dental and life insurance.
- Christmas bonus 30 days
- Monthly food coupon
- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
- Parental leave

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