Customer Experience

{"title": "Customer Experience Specialist", "content": "Job SummaryCemex is seeking a Customer Experience Specialist to join our team. As a key member of our Commercial Development team, you will be responsible for creating a culture that fosters customer-centric initiatives, empowering and coordinating regional teams for alignment.Key...

{"**Job Summary**": "We are seeking a highly skilled Customer Experience Specialist to join our team at Cemex. In this role, you will be responsible for creating a culture that fosters customer-centric initiatives, empowering regional teams, and coordinating alignment.", "**Key Responsibilities**": "- Foster best practices and recognize accomplishments-...

About the RoleCemex is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our Commercial Development department, you will play a crucial role in creating a culture that fosters customer-centric initiatives and empowers regional teams for alignment.Key ResponsibilitiesFoster best practice sharing and recognize...

**¿Quiénes somos?** - Somos una empresa 100% mexicana holding de diferentes marcas, productos, tecnología y conceptos para la industria del entretenimiento a nível internacional, nos distinguimos por ser innovadores, cuidar de quienes colaboramos y brindar un adecuado balance de vida profesional personal; con un crecimiento sostenido, te invitamos a...

About ContactPoint 360ContactPoint 360 is a leading global Business Process Outsourcing (BPO) company, recognized for its award-winning culture and commitment to innovation. As a family-owned company, we prioritize building strong relationships with our team members and clients, fostering a sense of unity and support that extends beyond the workplace.Our...

Empresa líder en el giro metal-mecánico solicita Coordinador de Customer Experience Zona de trabajo CIÉNEGA DE FLORES, CARRETERA MONTERREY - LAREDO KM 27. **Actividades**: - Atención y servicio al cliente - Cumplir indicadores de servicio - Elaborar Journey Maps - Emisio´n de reportes de retroalimentacio´n - Analizar resultados - Diseñar e...

**Join our CP360 Family, today** **From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.** **Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!** **Who We Are**: Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial...

Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Emp Lider - Distribución. As a key member of our customer-facing team, you will be responsible for managing customer discrete and program orders, ensuring timely delivery performance, and providing solutions to achieve a 100% on-time rate.Key...

**What will you do? Job Scope & Purpose** **Order Processing** - Order input in internal ERP (Migrating to SAP) - High volume inbound calls - Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with...

**What will you do? Job Scope & Purpose** **Order Processing** - Order input in internal ERP (Migrating to SAP) - **High volume inbound calls** - Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with...

**What will you do? Job Scope & Purpose** **Order Processing** - Order input in internal ERP (Migrating to SAP) - Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with Customer, Warehouse, Supply &...

Job SummaryWe are seeking a highly skilled and experienced Critical Customer Case Manager to lead our Critical Customer Case Management Team. This individual will be responsible for effectively resolving escalated customer issues, taking ownership of open issues, and communicating with both internal and external stakeholders to drive satisfactory...

As a Customer Service Team Leader, you will take full responsibility for the timely and accurate processing of orders to achieve Johnson Controls revenue targets. You will set up the structure to support the ongoing activities, managing, motivating, and developing team members. You will also be expected to deliver department’s continuous improvement...

**Job Summary**We are seeking a highly skilled User Experience Designer to join our team at CEMEX. As a key member of our digital product team, you will be responsible for ensuring that our digital products are user-centric and meet the needs of our customers.**Key Responsibilities**• Develop and maintain a corporate UX strategy that aligns with our...

**SHAPE THE FUTURE OF MOBILITY FROM DAY ONE. **This position reports to the America’s Regional Quality Director of Aptiv Connection Systems (CS) and will have an organization of Customer Quality Engineers across the US and Mexico. Located in Saltillo, Coahuila. The Regional Customer Quality Manager has direct responsibility to nurture customer...

**What you will do? Job Scope & Purpose** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How you will do it? Essential Job Responsibilities **Order Processing** - Order input in SAP (different order types) - Send order...

Job SummaryWe are seeking a highly skilled Customer Billing Coordinator to join our team at Skidata. As a key member of our Service/Customer Support Department, you will be responsible for ensuring timely and accurate revenue recognition and close of orders in our service management queue.Key ResponsibilitiesMonitor, review, and audit service orders for...

About ContactPoint 360ContactPoint 360 is a global business process outsourcing (BPO) company that provides exceptional customer experiences for clients worldwide.Our CultureWe value a culture of innovation, empowerment, and family-like bonds within our organization. Our team is passionate about delivering outstanding people and customer experiences, putting...

Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Coficab. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and maintain...

About the RoleWe are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Contactpoint 360. As a key member of our customer success team, you will play a critical role in helping us retain our SaaS clients' core customer base.Key ResponsibilitiesCommunicate effectively with customers and sales representatives to...