Application Db Production Support

hace 6 meses

Tlahuac, México Citi A tiempo completo

**Responsibilities**:

- The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
- Provides expertise in area and an advanced level of understanding of the principles of apps support.
- Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
- Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
- Acts as advisor or coach to new or lower level analysts; allocates work.
- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
- Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
- Persuades and influences others through strong and comprehensive communication and diplomacy skills
- Performs other duties and functions as assigned

**Qualifications**:

- 6-10 years experience
- Practical problem solving and strategic thinking skills
- Demonstrated leadership, interpersonal skills and relationship building skills
- Service oriented attitude
- Ability to work in a fast-paced environment
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time
- Proficient using basic technical tools and systems
- Good interpersonal and communication skills

**Education**:

- Bachelor’s/University degree, Master’s degree preferred

**Acerca del empleo**:
Analista Técnico Especialista en código de BD con enfoque aplicativo. Este rol es responsable del soporte técnico en Tecnologías de BD SQL Server y Oracle a equipos de Aplicativo L3 y asistencia de INC productivos. El recurso será responsable de coordinar implementaciones a los objetos de BD, configuraciones, cambios de infra, para mejorar el rendimiento de las BD productivas, correcciones, con el objetivo de prevenir y reducir INC productivos. Diseñará estrategias de monitoreo y alertamiento para cambios de infraestructura de alto impacto como: VTM (parcheo), migraciones de BD, actualizaciones de OS, cambios performance, procesos de alto impacto de reconciliación de negocio, escalamientos, Incidentes mayores, etc.

Automatizará procesos enfocados a BD para dar mantenimiento preventivo, alineado a los procesos internos, así mismo negociará con los equipos requeridos. Desarrollará soluciones innovadoras y scripts/paquetes automatizados para implementar mejoras al desempeño de las BD. Debe ser experto en materia en todos los Sistemas de BD y periféricos. Dará asistencia a investigaciones y resolución de MIM’s. Deberá actuar siempre alineado a los estándares y procesos de la compañía, además de proveer soluciones consistentemente alineadas a las políticas.

Deberá adherirse a las políticas corporativas en todas sus responsabilidades diarias. Será socio directo de equipos de Desarrollo de Software, Administradores de Base de Datos y Testing con el objetivo de mantener un fuerte enfoque en el cliente para impulsar su satisfacción.

**Job Decription**:
El especialista de Soporte de Base de Datos para Aplicativo tiene alta responsabilidad para prevenir y reducir eventos productivos con fallas relacionadas en tecnologías SQL Server y Oracle, asistiendo cambios en BD, en sincronía con los equipos de Tecnología de Desarrollo de Software e Infraestructura. En general, deberá aplicar sus experiência como especialista de BD, para identificar mejoras y asegurarse de que sean implementadas en producción sin impactos negativos, mejorando los tiempos de respuesta a los aplicativos de negocio. Diseñará la estrategia de monitoreo y alertamiento efectivo para minimizar el impacto en producción, así mismo, resolverá y atenderá incidentes de manera eficiente.

**Responsabilidades**:
- Resuelve problemas complejos de Tecnologías de Base de Datos SQL Server y Oracle, a través del análisis y con base en su experiência técnica, realiza análisis completo de identificación de causa raíz y da soluciones integrales para evitar nuevas incidencias.
- Realiza escalamientos adecuados para prevenir eventos negativos en producción.
- Participa activamente en actividades de implementación cambios de código, configuraciones, que busquen la reducción de puntos críticos en las BD.
- Es indispensable tener conocimientos de Infraestructura, procesamiento interno de BD, resolución de peticiones, transacciones en las BD. Así como explotación de objetos de sistema de BD para tener métricas, estadísticas que permitan la correcta toma de decisiones.
- Experiência en migraciones de BD y sistema

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