Technical Support Manager

hace 2 semanas

Monterrey, México Vacuum Technique Mexico A tiempo completo

We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That’s where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

**The Role**
- Prioritizes, drives and has overview of design-related product quality issues (Level 4 support)
- Provides technical interface with key customers
- Manages the implications of component obsolescence—performance, qualification, drawing updates, and customer impact
- May Oversees and prioritizes product cost down projects, and sponsors regular competitor product benchmarking efforts to drive “should cost” analyses
- Ensure that major customers receive timely detailed investigations and responses to warranty and other field returns related to manufactured / developed products and sub-assemblies by the PC
- Strengthen the PC technical support team demonstrating strong leadership to ensure effective recruitment and selection, objective setting, competency, and organisation development.
- Oversees sustaining engineering efforts to support manufacturing and business continuity issues related to product design.
- Identify the future talent pipeline including succession planning by coaching, mentoring, and developing his/her team.
- Ensure that Support cost-centre budgets and headcount are appropriately managed, with agreed forecasts, and spends are monitored and reported against the targets.
- Partner with the PC Quality Manager to assist the GM in the ongoing analysis of quality, warranty, and field return KPIs and targets across the PC.

**What We Expect of You?**
- Fully bilingual Spanish and English speaking, writing and reading.
- Bachelor’s or Master’s degree in Engineering (preferably Mechanical, Electrical, Industrial, or Materials), Science, or closely related discipline
- Significant experience in developing or supporting complex electromechanical products, preferably for an OEM or semiconductor equipment customer
- Experience working in a technical and people management role.
- Demonstrated problem solving skills, and practitioner of statistical methods & disciplines (e.g. Six Sigma tools).

**What you Can Expect of Us?**
- **Competitive Salary & Benefits**: But there's more You will join a high performing team and a company with a good reputation and a rich history. The open culture ensures that everyone is accessible and willing to help you. Edwards is part of the Atlas Copco Group, so there are many opportunities in Mexico and globally within a culturally rich and diverse team.
- ** Safety** - Join a company which promotes a strong multi-cultural, diverse, and inclusive workplace where the importance of Safety, Health & Environment (SHE) is paramount. The company is always developing its SHE culture and adopting behaviors that ensure the wellbeing of our team members, and we ensure that our customers understand and recognize the value and importance Edwards places upon this key aspect of work, and the part that they also play.
- ** People** - Our people make Edwards a great place to work. We support our people to grow and develop, offering a strong training culture and opportunities for advancement and mobility. We identify successors, readiness, and skills gaps for all key roles to ensure that a pipeline of business ready diverse & mobile talent is in place for current and future needs.
- **Knowledge** - We encourage openness and sharing of knowledge to improve the knowledge exchange across the Company for benefit of our teams, our customers, and our business.
- ** Diverse and Inclusive** - We want to be a workplace for everyone. At Edwards, part of the Atlas Copco Group, we know that diversity and inclusion are critical to our long-term success. We know that diversity and inclusion help us to understand our customers’ needs and strengthen employee motivation, productivity, innovation, and results.
- **Sustainability **- Edwards celebrated is 100-year centenary in 2020 and is part of a group that is 148 years old and going strong. Be part of an organization that continues to grow, while it looks after the Planet, its Profit, and its People.
- **Global Leadership** - Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the making of semi-conductor chips, and the challenging environments of space simulation and high energy physics research.

**About Edwards**

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management

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