Product Support Technician
hace 3 semanas
**Product Support Technician**:
**Date**:Mar 23, 2023
**Location**: MONTERREY, MX
**Company**:NEORIS
We are **NEORIS** **As a digital accelerator we help companies step into the future Currently we are looking for a Product Support Technician.
**Requiremets**:
- Technician or Degree in Systems Engineering, Administration, Robotic, Electronic or similar.
- English level: Native or Advanced English
- Workplace: Remote
- We are looking for a good experience working as L1 Support on service desk, call centers, infrastructure, etc.
**Skills**:
- At least 3 or 6 months handling Tier 1 support calls for foreing users.
- Guiding callers through problem resolution
- Managing open tickets
- Escalating when appropriate and sharing insights and information to fellow team members.
**We Offer**:
- Statutory & Major benefits
- Personal Growth
- Attractive benefits plan
Technical Support, Systems Engineer, Service Desk, Social Media, Engineer, Technology, Customer Service, Engineering, Marketing
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