Customer Service Supervisor

hace 3 semanas


Tijuana, México GECE A tiempo completo

**Customer Service Supervisor (Call Center)**

We are looking for a competent **Customer Service Supervisor (Back office)** to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.

The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.

**Responsibilities**
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Provides product/service information by answering questions and offering assistance.
- Devise ways to optimize procedures and keep staff motivated
- Improves quality of results by recommending changes
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems

**Requirements and skills**
- Proven experience as call center supervisor or similar supervisory position
- Experience with coaching, training, and motivating employees is required
- Experience in customer service is essential
- Proficient in English 80%
- Working knowledge of MS Office
- Knowledge of performance evaluation procedures
- Outstanding communication abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure

**We don't do sales calls, insurance, tech support or collections.**

Sexo Indistinto

Edad Mayor de 24 años

Horario 7:00 am a 5:00 pm Lunes a Viernes (no fines de semana)

Sueldo Neto de $21,000 a $24,000 mensuales

Tipo de puesto: Tiempo completo

Salario: $21,000.00 - $24,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Tipos de compensaciones:

- Bono de puntualidad

Educación:

- Licenciatura trunca o en curso (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial



  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: Demonstrates basic knowledge for managing all facets of assigned team. Manages critical performance indicators, and provides guidance and coaching to reach company targets. Observes day to day interactions between front line employees/customers, and develops specific coaching plans to help frontline employees exceed goals. Manages multiple...


  • Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. Essential Duties and Responsibilities: - Following is a summary of the essential...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...


  • Tijuana, México Eaton A tiempo completo

    **What you’ll do**: The Customer Support Supervisor working under the direction of the Customer Support Manager, is responsible for leading and coaching members of the Customer Support team in the Tijuana site with a goal to maximize long term customer relationships for the Clamps and Flange product lines. The Customer Support Supervisor will coordinate...


  • Tijuana, Baja California, México Eaton A tiempo completo

    What you'll do:The Customer Support Supervisor working under the direction of the Customer Support Manager, is responsible for leading and coaching members of the Customer Support team in the Tijuana site with a goal to maximize long term customer relationships for the Clamps and Flange product lines. The Customer Support Supervisor will coordinate the...


  • Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. Essential Duties and Responsibilities: - Following is a summary of the essential...


  • Tijuana, México Integon Service Co. A tiempo completo

    Be the voice of Integon Service Co! We’re looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders! You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company. Our goal is to provide WOW service to each and every customer and...


  • Tijuana, México Integon Service Co. A tiempo completo

    Be the voice of Integon Service Co! We’re looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders! You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company. Our goal is to provide WOW service to each and every customer and...


  • Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. **Essential Duties and Responsibilities**: Following is a summary of the...


  • Tijuana, México Integon Service Co. A tiempo completo

    EXCLUSIVE TO TIJUANA AND ROSARITO RESIDENTS MUST BE FULLY BILINGUAL IN ENGLISH/SPANISH Join Integon, a US insurance company with a Tijuana branch, offering diverse opportunities in customer service. We're proud to be a Great Place To Work since 2019, recognized as one of Mexico's best employers. Experience growth and a fantastic work environment. Weekly...


  • Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. Essential Duties and Responsibilities: - Following is a summary of the essential...


  • Tijuana, Baja California, México Integon Service Co. A tiempo completo

    Primary PurposeThe Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.Essential Duties And ResponsibilitiesFollowing is a summary of the essential functions...


  • Tijuana, Baja California, México Integon Service Co. A tiempo completo

    Primary PurposeThe Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.Essential Duties And ResponsibilitiesFollowing is a summary of the essential functions...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...


  • Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. **Essential Duties and Responsibilities**: Following is a summary of the...

  • Customer Service

    hace 2 semanas


    Tijuana, México Integon Service Co. A tiempo completo

    Customer Service -Roadside Rescue Associate MUST BE FULLY BILINGUAL IN ENGLISH/SPANISH Weekly Pay: $6,000 Before Taxes Requirements: Weekly payment Full IMSS coverage Life insurance Savings bank Saving Fund Fonacot Funeral expenses insurance Food vouchers ($303.99 MXN) Seize this opportunity for a fulfilling career at Integon! After Taxes taking...


  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades POSITION RESPONSIBILITIES: Primary responsibilities are resolving customer product issues over the telephone provide training and coaching to others team members in supporting customers; assist in data entry to customer service databases; this is a full-time position for our high season call volume. RESPONSIBILITIES...

  • Customer Service

    hace 2 meses


    Tijuana, México Reclutamiento 3R A tiempo completo

    Bilingual agent - Customer service BIG CALL CENTER IS LOOKING FOR BILINGUAL AGENTS FOR CUSTOMER SERVICE WITH EASE OF WORD JOB OFFER: Base salary (weekly payment via payroll) + Bonuses + Law benefits Immediate response 2 days off per week Immediate hiring **PROFILE** - Elementary, middle school or high school - Advanced English level - Schedule...

  • Customer Service

    hace 3 semanas


    Tijuana, México Reclutamiento 3R A tiempo completo

    Bilingual agent - Customer service BIG CALL CENTER IS LOOKING FOR BILINGUAL AGENTS FOR CUSTOMER SERVICE WITH EASE OF WORD JOB OFFER: Base salary (weekly payment via payroll) + Bonuses + Law benefits Immediate response 2 days off per week Immediate hiring **PROFILE** - Elementary, middle school or high school - Advanced English level - Schedule...

  • Customer Service

    hace 2 meses


    Tijuana, México Reclutamiento 3R A tiempo completo

    Bilingual agent - Customer service BIG CALL CENTER IS LOOKING FOR BILINGUAL AGENTS FOR CUSTOMER SERVICE WITH EASE OF WORD JOB OFFER: Base salary (weekly payment via payroll) + Bonuses + Law benefits Immediate response 2 days off per week Immediate hiring **PROFILE** - Elementary, middle school or high school - Advanced English level - Schedule...