Customer Service Supervisor
hace 2 semanas
**What you’ll do**:
The Customer Support Supervisor working under the direction of the Customer Support Manager, is responsible for leading and coaching members of the Customer Support team in the Tijuana site with a goal to maximize long term customer relationships for the Clamps and Flange product lines. The Customer Support Supervisor will coordinate the Tijuana Customer Support team to ensure all team members appropriately interact with internal functional leads, to make sure all parties are aware of customer requirements (technical, contractual, or otherwise), and to drive strong customer communication. Maintain a current and intensive knowledge of customer’s business to direct, support, and effectively manage all aspects of customer support, including communicating customer order status, return material management, customer specific requirements, technical support, contract administration. Hire and develop top talent and lead continued cultural transformation by promoting a positive team environment, cross cultural collaboration, best practice adoption, and world class customer support.
- Lead Customer Support team in Mexico to ensure timely and accurate communication through use of appropriate tools and build a reputation with customers as a responsive and cooperative partner.
- Facilitate Customer Support team members in their relationship management efforts on customer accounts to strengthen and develop existing business relationships.
- Drive organizational activities through leadership of site team to meet or exceed business objectives related to customer account management through utilization of problem-solving skills such as Six Sigma, 8D, and root cause analysis.
- Develop direct relationships with leaders, both internally and externally, to maximize ease of doing business.
- Other Customer Support duties as assigned.
**Qualifications**:
Basic:
- Bachelor’s degree from accredited institution
- Minimum of 3 years’ experience in customer service, sales, supply chain or related field.
- Relocation to Tijuana Mexico. Bilingual English/Spanish
Preferred:
- Minimum of 5 years’ experience in customer service, sales or related field
- 2 years of experience in project management
**Skills**:
- Computer literate with competency in Microsoft Office software programs and customer web-based maintenance systems.
- Strong leadership and coaching skills. The ability to build and sustain a high-performance team and to communicate and develop a sense of urgency and commitment to agreed upon team goals.
- Understands the culture of the company as it relates to Continuous Improvement, Problem Solving, and the BOS Process.
- Judgment, logic, resourcefulness and creativity abilities.
- Business Acumen: The degree to which one aligns tasks with the business/market environment and the division’s strategy to meet division goals. Cross functional/diversified business vision.
- Travel up to 10%
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