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Jefe Process Optimization
hace 4 semanas
Jefe Process Optimization
Tiempo completo
CDMX
Identifying and executing O2C process initiatives to improve performance, monitor execution of controls and meet current and future business/market needs
**Activities**
Managing the improvement:
- Ensure transparency of the process
- Monitor and report on the performance of the function KPIs - promote integrated NCE measures across O2C teams
- Monitor and report on the performance of the Service Plans
- Proactive recommendation after rigorous analysis (e.g: new filter parameters)
- Promote good practices and sharing across organization at all levels of learning logs
- Proactively engage operational functions, providing a clear understanding of the results (benefits and competency building) through appropriate communication channels and training/coaching session
- Determination of Root Cause for repetitive or systemic exceptions and coordinates the identification of an owner to implement action plans across the O2C Process and/or Functional Stakeholders.
Ensure support & communication:
- Support CoC in defining common ways of working to maximize the efficiency and standardization
- Support function in order to continuously review, follow up and monitor progress to improve:
- Customer Service level
- Freshness as a "mindset“
- Deliver Competitive Advantage
- Minimize exceptions
- Enable cost improvements
- Excel in Compliance
- Escalate issues regarding alignment, communication and ways of solving exceptions - drive a clear "path to action"
- Ensures that the improvements are continuously translated directly into a visible and tangible value. Communicate to the marke the benefits of the initiatives for our customers and Nestlé.
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