IT Associate

hace 3 días

Merida, México Boldr A tiempo completo

**WHAT IS YOUR ROLE**:
As the IT Associate for Boldr, you are responsible for supporting our business units regarding IT related issues and tasks. This includes network, hardware, software, and other technical support to the company.

WHAT WILL YOU DO
- **Responsible to provide all around IT T1 support for the Team**:

- Setup Computers and other peripherals on workstations for the company.
- Research and assist in deployments.
- Responsible for maintaining/monitoring network stability and report directly to head of IT department
- Follow proper procedures and documentation indicated by the head of IT department.
- Proactively identify/report/assist/solve any unticketed IT-related issues
- Participate on selected IT projects which may require to be a part of a software dev. life cycle
- Work on shifting schedules, holidays, with possibility of working over the weekends every now and then.

**Requirements**:

- Graduated from I.T, Comp Sci, or any related field.
- Working IT knowledge and basic support practices.
- Networking knowledge.
- Troubleshooting skills.
- Multitasking Capabilities.
- Experience with users / help desk role
- Comunication skills/ strong level of english
- Dynamic
- Service desk experience
- Resolving ticket experience

**Benefits**
- PTO (Personal Time off)
- Mental Health Support
- Private Health Insurance
- Life insurance
- Learning and development program
- Career plan

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