Technical Support Specialist
hace 7 meses
**A LITTLE BIT ABOUT Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
**LET’S START WITH OUR VALUES**
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
**WHAT IS YOUR ROLE**
This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.
A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.
**WHY DO WE WANT YOU**
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assist in placing orders.
- Tests compatibility of new programs with existing ones.
- Gather data to identify and evaluate technical purchasing options.
- Confirm program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluate vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Train users on new software in person or through a variety of tutorial channels, including self-guidance training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintain systems capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Document hardware and software updates.
- Keep up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepare reference material for users by drafting operation instructions.
**Requirements**:
YOU HAVE
- Experience in providing technical support: installing and uninstalling apps from phones and computers.
- Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
- Ability to thrive in a dynamic and evolving environment
- must be adaptable.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Strong conflict resolution skills and even temperament to challenging situations.
- Native or near-native written and spoken English.
- Ability to properly understand and convey tone via written communications.
- Creative problem solving skills.
- Impeccable judgment - the ability to make fact-based decisions that support outcomes, particularly in ambiguous situations.
- Loads of empathy - you genuinely care
- Proactive attitude and ability to work with limited supervision,
**Plus Requirements**
- Support the team by executing on initiatives and collaborating on projects.
- Take initiative and identify areas of opportunity that you can contribute with to help the team as it grows.
- Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
- Flexible work schedule.
- Passion for Customer Experience.
- A proven ability to work remotely as part of a team but also with little direction is highly desired.
-
Technical Support Specialist
hace 1 día
Merida, México DealerGeek A tiempo completo**TITLE**:Technical Support Specialist **LOCATION**:Merida, Yucatán, Mexico **SALARY RANGE**:20,000 to 25,000 MXN (Net) based on experience DealerGeek is a leading technology and solutions provider in the automotive industry, committed to providing excellence to our customers. Driven by our culture to solve complex problems, our success can be measured by...
-
Technical Sales Support Specialist
hace 1 día
Merida, México ABB A tiempo completo**Technical Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Technical Support Specialist
hace 7 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Support Engineer
hace 6 meses
Merida, México Kwan Technology Inc A tiempo completoTechnical Support Engineers at Kwan provide multiple channels of technical assistance to help ensure our Client's customers are securely and properly using their Identity Management security platform. We are looking for either a junior person with strong potential or an experienced A+ team member. - Technical support for customers purchasing and using the...
-
Technical Support Representative
hace 7 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Support Specialist Administrator
hace 7 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Support Representative
hace 7 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Application Sales Support Specialist
hace 7 meses
Merida, México ABB A tiempo completo**Application Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Program Support Specialist
hace 9 meses
Merida, México WorldStrides A tiempo completoDescription: The Program Support Specialist will work closely with all members of the Higher Ed team in order to fulfill programs. Responsibilities include, but are not limited to, the following: - Assist with creating and maintaining on-line registration platforms - Update APPs, vendor manager, and participant information (types, flights, personal info,...
-
Sales Support Specialist
hace 4 meses
Merida, México WorldStrides A tiempo completoJob Description Description The Sales Support Specialist is responsible for supporting the sales team with day-to-day responsibilities, specifically administrative tasks to achieve established internal service-level agreements (SLA). The successful candidate will play a crucial role in supporting our sales operations by handling a variety of...
-
Technical Support Team Captain
hace 7 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Program Manager
hace 7 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Analyst Customer Support
hace 7 meses
Merida, México Kensium Solutions A tiempo completoOverview Kensium is currently seeking a Analyst -Customer Support to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit.. You should be a self-aware, self-starting individual.The right person for this job will pride themselves on taking responsibility for their role. You should be a...
-
Customer Support Analyst
hace 7 meses
Merida, México Kensium Solutions LLC A tiempo completoKensium is currently seeking a Customer Support Analyst to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit. **Responsibilities** - Triage support requests in the appropriate request tracking systems - Jira, Jira Service Manager - Install and configure Kensium software products (POS,...
-
Technical Product Manager
hace 7 meses
Merida, México Verato A tiempo completo**Description** Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 80 of the most respected brands in healthcare rely on Verato’s next generation cloud identity resolution...
-
Continuous Improvement Specialist
hace 9 meses
Merida, México BairesDev A tiempo completoContinuous Improvement Specialist at BairesDev We are looking for Continuous Improvement Specialists to join our Talent Acquisition team. We are looking for proactive, dynamic people and team players, with great organizational capacity, accustomed to handle multiple tasks and with marked attention to details. It is an excellent opportunity for those...
-
Gl Support Specialist
hace 1 día
Merida, México Uber A tiempo completo**About the Role** We're looking to grow our team of customer support experts at our Greenlight locations. Uber Experts are the face of Uber to thousands of our earners, and we're looking for people with strong communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be encouraged to share the economic...
-
Onsite IT Support Engineer AV MX
hace 1 mes
Merida, México Excis Compliance ltd A tiempo completoExcis is a leading provider of innovative technology solutions. We're currently seeking skilled IT Support Engineers for a short-term project with a major global client. This is a fantastic opportunity to work on challenging projects and gain valuable experience.Your Role:As an IT Support Engineer, you will be responsible for:Conducting site surveys to...
-
Onsite IT Support Engineer AV MX
hace 1 mes
Merida, México Excis Compliance ltd A tiempo completoJob DescriptionExcis is a leading provider of innovative technology solutions. We're currently seeking skilled IT Support Engineers for a short-term project with a major global client. This is a fantastic opportunity to work on challenging projects and gain valuable experience.Your Role:As an IT Support Engineer, you will be responsible for:Conducting site...
-
Insurance Document Processing Specialist
hace 7 meses
Merida, México Intangibles Talent ® A tiempo completo**The Insurance Document Processing Specialist** position will directly support the insurance sales team. The role is critical to freeing up the sales reps time and helping to maximize revenue on projects. You will be communicating daily with sales representatives, sales managers, sales support team and the sales support manager. Contract and financial...