Bilingual Employee Service Center Specialist

hace 2 meses

Álvaro Obregón CDMX, México Compass Experience Labs A tiempo completo

**Bilingual Employee Service Center Specialist**

**This is a remote job opportunity working for a US-based company.**

Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself? Say hello to Compass Experience Labs - it sounds like we might be a good match

**About Compass**

We partner with brands to power growth through exceptional customer experience - and that includes their internal customers, too (employees) Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in retaining customers and growing a business.

**About this opportunity**

We have partnered with a well-known, made-to-order fast casual restaurant chain based in the United States and are looking for bilingual (English/Spanish) Employee Service Center Specialists to respond to employee requests relating to employment and onboarding information, health and wellness benefits, and company policy. This position does not have any supervisory responsibilities.

**Responsibilities**:

- Engage with current and past employees through phone calls to consistently and accurately resolve Human Resource (HR) inquiries of low to moderate complexity.
- Serve as the first point of contact for employment-related questions.
- Assist employees with navigating to Employee or Manager Self-Service functions to initiate HR transactions.
- Effectively communicate and educate callers regarding HR policies and procedures, including but not limited to payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR Services.
- Listen effectively and collect relevant information to involve other specialists or appropriate staff when the issue is beyond your scope of expertise.
- Navigate multiple web-based systems (being tech savvy is a must). Ensure confidentiality, employee data security, and accurate data entry in all matters.
- Meet all client and Compass expectations around productivity and performance.
- Meet all schedule adherence and channel availability requirements (i.e. report to work on time, and be where you are supposed to be).
- Demonstrate strong written/typing and verbal communication skills - both written and spoken English and Spanish proficiency is a requirement and will be assessed during the screening process.
- Build a strong understanding of common questions, procedures, and resolutions.
- Work collaboratively with team members to offer encouragement, provide answers, and present customer insights and trends.
- Perform other duties as assigned by Compass or the client.

**Minimum Requirements and Characteristics**:

- High school diploma required, 2-4 year college degree is preferred
- 1-3 years of contact center experience required customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred.
- Experience navigating multiple web-based systems at once, with accurate data entry.
- Ability to learn and retain a wide range of information.
- Remain engaged and responsive to all internal communications - with both the client and Compass. Previous experience working remotely is preferred.
- Self-reliant with an information seeker mindset.
- Keen problem solver with the ability to think on your feet and use good judgment.
- Encouraged to express your opinion professionally.
- Work with humility. Be open to continuous coaching to allow you to perform at a high level.
- Cultivate team culture according to Compass’ values and promote a positive work environment.

**Availability**:

- Full time shifts available within the Hours of Operation 10:30AM to 9:00PM US Eastern Time daily. All shifts are 6 days a week totaling 48 hours.
- Compass is headquartered in Columbus, OH, USA but this is a remote position.
- Applicants must have reliable, high speed internet connection to support systems, a separate room that is free from noise and distractions, and a working headset.

**Physical Requirements**:

- Ability to see, talk, and hear in order to communicate with others to exchange information verbally and in writing
- Ability to operate a computer/laptop and a headset and lift up to 15 lbs.
- Ability to perform all duties of the job on a computer while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift)

**Compass Offers**:

- $6 starting wage.
- Competitive hourly wage, 48 hours a week.
- Competitive pay with performance incentives.
- Paid time off available for contractors.
- Career

  • Senior Specialist, Employee Services

    hace 3 meses

    Ciudad de México, CDMX Warner Bros. Discovery A tiempo completo

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Customer Service Specialist-bilingual

    hace 2 meses

    06500, Cuauhtémoc, CDMX, México Genesis Managment LLC A tiempo completo

    **¡We are in search of a Customer Service Specialist to join our vibrant team!** You will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism,...

  • Bilingual Customer Service Representative

    hace 4 meses

    Ciudad de México, CDMX Percepta International A tiempo completo

    Bilingual Customer Service Representative MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the...

  • Specialist, Employee Services

    hace 3 meses

    Ciudad de México, CDMX Warner Bros. Discovery A tiempo completo

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX TTEC A tiempo completo

    Bilingual Customer Service Representative - Spanish-English **Bilingual Customer Service Representative - Spanish-English** **Breaking News: TTEC obtained the “Great Place to Work” certification in Mexico.** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service...

  • Bilingual Customer Service Representative

    hace 4 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Bilingual HR Generalist

    hace 4 meses

    Ciudad de México, CDMX American Telemarketing Solutions A tiempo completo

    **Job Summary**: The HR Generalist will be responsible for managing a variety of HR functions to ensure smooth operations within our bilingual call center. This role requires a proactive and detail-oriented individual who can handle diverse HR tasks while supporting both English and Spanish-speaking employees. **Key Responsibilities**: - **Recruitment &...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX TTEC A tiempo completo

    Bilingual Customer Service Representative - Spanish-English - Remote **Bilingual Customer Service Representative - Spanish-English - Remote** **Breaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico.** COVID-19 Note: For the safety of you and our employees, we have built a virtual...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Bilingual Customer Service Representative

    hace 4 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Bilingual Customer Service Agent Night Shift

    hace 1 mes

    Cuauhtémoc, CDMX, México IGS ASISTENCIA A tiempo completo

    **Vacante para la empresa IGS ASISTENCIA en Col. Juárez -Cuauhtémoc, Ciudad de México**: Bilingual customer service agent En IGS estamos buscando a los mejores ASESORES TELEFÓNICOS BILINGÜES, para laborar en una de las más grandes y prestigiosas empresas en comercialización y prestación de Asistencias con presencia en 21 países alrededor del...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Service Delivery Manager

    hace 4 meses

    Ciudad de México, CDMX Dresden Partners A tiempo completo

    **Descripción**: At Dresden Partners, we are looking for talented individuals like you to join us as a** Service Delivery Manager.** We are a consulting firm specializing in recruitment, selection, and personnel management at both national and international levels. We act as a bridge to connect top talent with leading global companies across Mexico, LATAM,...

  • Soporte Técnico para Call Center Bilingüe

    hace 1 mes

    Álvaro Obregón, CDMX, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en Álvaro Obregón, Ciudad de México**: **¡ÚNETE A NUESTRO EQUIPO!** Estamos buscando personal para Soporte Técnico en Call Center: **Funciones**: - Atención de llamadas de entrada y salida. - Gestión y resolución de tickets de soporte técnico. - Seguimiento y escalación de casos a través de correos, chats,...

  • Team Lead, Service Delivery

    hace 3 meses

    Ciudad de México, CDMX TTEC A tiempo completo

    Team Lead, Service Delivery - Bilingual Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Team Lead working remotely in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll Do** Do you love leading? Looking for an opportunity to learn more...

  • Solutions Specialist

    hace 4 meses

    Cuauhtémoc, CDMX, México IQOR A tiempo completo

    We are looking for your experience!!! iQor México, a leading company in the market in administrative collection processes, is looking for its next solutions Specialist. for one of our clients specialized freight shipping & logistics services. A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his/her territory. The...

  • Bilingual Collections Specialist

    hace 4 meses

    Ciudad de México, CDMX GoodLeap A tiempo completo

    About GoodLeap: **Essential Job Duties & Responsibilities**: - Outbound/Inbound calls with delinquent borrowers - Find solutions to help bring borrower’s loans to a current status - Process payments for borrowers with past due payments - Maintain daily, weekly, and monthly collection and metric goals - Remain in compliance with Goodleap’s collections...

  • Customer Support Representative

    hace 3 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Customer Support Representative - Bilingual French/English** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! We are looking to add a new Customer Support Representative - Bilingual French/English based in Mexico...

  • Lab Computing Analyst

    hace 3 meses

    01000, Álvaro Obregón, CDMX, México Zifo A tiempo completo

    **Location**:San Angel, Mexico City The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or...

  • Bilingual Customer Service Representative

    hace 2 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...