Bilingual Customer Service Representative

hace 3 meses

Ciudad de México CDMX Percepta International A tiempo completo

Bilingual Customer Service Representative
MX-DF-Mexico DF

**Description**:
At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

**What You’ll Be Doing**

In this role, you will work to assist customers with updating, modifying, or creating new car rental reservations. You will also resolve customer requests or issues via phone.

**During a Typical Day, You’ll**
- Answer incoming communications from customers
- Connect and resolve issues with customers using excellent verbal communication
- Get in contact with different people and departments to ensure correct follow-up
- Take inbound phone calls and follow up on outbound cases according to operational needs

**What You Bring to the Role**
- High school diploma
- At least one (1) year of technical support, troubleshooting or customer service experience.
- Fluent in both Spanish and English (written and verbal)
- Excellent communication skills
- Problem-solving skills
- Attention to detail
- Ability to actively listen
- Organizational skills
- Computer skills

**What You Can Expect**
- Starting pay rate of $95 MXN per hour
- Loyalty Bonus (as of the second year worked)
- 12 days of vacation
- Vacation Bonus (25% - 1st year; 50% - successive years)
- Christmas Bonus (15 days)
- Restaurant Card (after 90 days of employment)
- Life Insurance (24 months of salary)
- Training and Development opportunities (Percepta College)
- Award-winning Employee Reward Program (Perci Perks
- Employee Referral Program ($10,000 MXN after 90 days of employment)
- Employee Discount

**A Bit More About Your Role**
- Address: Avenida de la República 43, 06030, Ciudad de México, CDMX
- Monday through Friday

**About Percepta**

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

- **Culture of Service** - to be treated like you are the customer from day one
- **Teamwork**- belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions
- **Respect**- a team that is accountable, dependable, and gives you their full attention
- **Proactive**- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
- **Career Growth** - lots of learning opportunities for aspiring minds
- **Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun
- **Competitive Compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness

**#LI-Onsite

  • Bilingual Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Customer Service Representative OpportunityWe're seeking a skilled and compassionate Bilingual Customer Service Representative to join our team. As a remote customer experience representative, you'll play a vital role in delivering exceptional customer service and support.About the RoleAs a Spanish-English Customer Support Specialist, you'll be responsible...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team in Mexico City. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both Spanish and English.Key ResponsibilitiesAnswer incoming communications from customers...

  • Bilingual Customer Service Representative

    hace 2 meses

    Ciudad de México, CDMX TTEC A tiempo completo

    Bilingual Customer Service Representative - Spanish-English **Bilingual Customer Service Representative - Spanish-English** **Breaking News: TTEC obtained the “Great Place to Work” certification in Mexico.** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a flair for languages and a knack for problem-solving? We're seeking a highly skilled Bilingual Customer Service Representative to join our team at TTEC in Mexico City.As a Bilingual Customer Service...

  • Bilingual Customer Service Representative

    hace 2 meses

    Ciudad de México, CDMX TTEC A tiempo completo

    Bilingual Customer Service Representative - Spanish-English - Remote **Bilingual Customer Service Representative - Spanish-English - Remote** **Breaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico.** COVID-19 Note: For the safety of you and our employees, we have built a virtual...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Bilingual Customer Service Representative

    hace 1 mes

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Bilingual Customer Service Representative

    hace 1 mes

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Award-Winning Bilingual Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeYou'll be at the forefront of delivering exceptional customer experiences as a Bilingual Customer Service Representative at TTEC. As a key member of our team, you'll play a vital role in bringing humanity to business. About the Role• Answer incoming communications from customers with...

  • Customer Service Representative

    hace 3 semanas

    Ciudad de México, Ciudad de México Romexterra Construction A tiempo completo

    At Romexterra Construction, we're seeking a highly skilled Bilingual Dispatcher/Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, managing large volumes of incoming calls, and dispatching resources to meet customer needs.Key...

  • Customer Service Representative Bilingual

    hace 2 semanas

    Ciudad de México, Ciudad de México Licona Insurance A tiempo completo

    At Licona Insurance, we are seeking a highly skilled Customer Service Representative Bilingual to join our team. This role is responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and service support.**Key Responsibilities:**We are looking for a professional who can provide exceptional customer service while...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Bilingual Customer Service Representative OpportunityWe are seeking a highly skilled and passionate Bilingual Customer Service Representative to join our team at TTEC. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while working remotely.Key Responsibilities:Answer incoming...

  • Bilingual Customer Service Representative

    hace 2 meses

    Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Bilingual Contact Center Representative. As a key member of our Global Service Center, you will play a critical role in delivering exceptional customer experiences through inbound and outbound calls.Key ResponsibilitiesProvide world-class customer service via phone...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX JR Consultoria A tiempo completo

    Bilingue Inglés - español Conocimiento y manejo de Nomina Enfoque a la atención y satisfacción de los clientes Consultor de nómina. Customer service representative Tipo de puesto: Tiempo completo Sueldo: $20,000.00 - $30,000.00 al mes Tipo de jornada: - Lunes a viernes Idioma: - Inglés (Obligatorio) Lugar de trabajo: remoto híbrido en 12600,...

  • Customer Service Representative

    hace 1 mes

    Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Wing Assistant. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving their concerns efficiently, and building sustainable...

  • Bilingual Customer Service Representative

    hace 1 mes

    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Job Summary:We are seeking a highly skilled and motivated Bilingual Contact Center Representative to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for providing world-class customer service via inbound and outbound calls, resolving last mile delivery logistics problems, and ensuring customer satisfaction...

  • Customer Service Representative

    hace 3 semanas

    Ciudad de México, Ciudad de México American Express A tiempo completo

    Lead the Way with American ExpressWe're looking for a talented Bilingual Customer Service Representative to join our team. As a key member of our customer care team, you'll be responsible for delivering exceptional service to our customers, resolving issues, and providing solutions that meet their needs.Key Responsibilities:Provide top-notch customer service...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México AMEX A tiempo completo

    Unlock Your Potential with American ExpressAt American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Bilingual Customer Service Advisor, you'll play a critical role in helping us achieve this goal.About the RoleWe're seeking a highly skilled and customer-focused individual to join our...

  • Bilingual Customer Service Representative

    hace 1 mes

    Ciudad de México, Ciudad de México Maersk A tiempo completo

    At Maersk, we're committed to driving innovation and excellence in global trade. Our Global Service Center in Asia has partnered with the Americas region to create a new GSC in Mexico City, Mexico, and a satellite office in Santos, Brazil. This strategic move provides a unique opportunity for professionals to join our team and contribute to delivering...