Media & Ad Tech Account Manager- Latam

hace 3 semanas

Ciudad de México Microsoft A tiempo completo

Microsoft Advertising (MSA) empowers the largest advertisers around the world to reach their maximum potential through digital advertising solutions on the Microsoft Advertising platforms. We are seeking an Account Manager - Media & AdTech Solutions to manage the clients of Microsoft Advertising’s Display, Native, CTV and Gaming solutions.

This role will focus on the Media & AdTech Solutions business segment (MATS). Our Microsoft Advertising MATS group empowers large agencies and buyers to achieve more. In this role, you will help us build the evolution of our advertising product suite for this segment with new display/video/native offerings. The individual in this role will bring advertising knowledge, display/native sales experience, client obsession, a passion for innovation, best practice sharing, and a proven track record for delivering exceptional results.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Account Planning/ Management**
- Becomes an expert in client accounts, proactively monitoring all account activities (e.g., what to prioritize, managing escalations, billing, revenue flow, budget changes) to ensure account health and elevate client's business.
- Proactively solicits feedback on additional needs, products, and features to develop targeted marketing strategies for clients. Demonstrates a strong understanding of the client's business model to articulate growth opportunities. Influences relevant stakeholders to drive change internally through relevant channels and to enhance team capabilities, improve Microsoft digital advertising offerings, and adapt Microsoft's messaging to clients.
- Proactively expands strategic network of key internal and external partners for customers to ensure execution of core tasks and account transactions, and to provide a seamless account management experience. Grows sales and partner impact and engages key partners to develop, share, and promote client plan strategies that meet Microsoft and client business needs. Scales business across regions/segments or globally.

**Client Engagement**
- Proactively owns and elevates relationships as a partner throughout multiple levels of the customer's organization. Adopts Microsoft sales strategies (e.g., Challenger Sale) mindset to secure buy-in and execution.
- Proactively develops a strong, comprehensive understanding of clients' marketing needs and their competition and market trends and anticipates clients' needs to deliver new insights on clients' marketing strategies. Delivers advertising solutions into the overall marketing strategy.

**Industry Knowledge**
- Acts as a thought leader on industry trends as well as on technology and key performance indicators (KPIs). Leverages competitive knowledge to elevate client’s success and help create solutions that can generate positive revenue impact for the business.

**Sales Focus**
- Develops compelling value-proposition presentations and specialized business plans for clients that showcase Microsoft products and solutions to generate business and upsell. Shares overall plans with internal partners and peers, and encourages customization. Presents business plans to clients to accelerate the closing of deals.
- Educates clients on Microsoft's strategy and other products and services, as well as the benefits of the Microsoft Advertising platform and other features of the digital portfolio. Establishes the business value of Microsoft's advertising services and their competitive advantages. Tailors solutions that perform to clients' key performance indicators (KPIs).
- Leverages relationships with key client contacts. Seeks client feedback (both formal and informal) regarding ways to acquire, retain, and/or grow more of their business and to identify and understand the drivers of satisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of client satisfaction. Anticipates issues and risks for customer satisfaction, identifies drivers of dissatisfaction, determines the root cause of problems, and removes blockers. Establishes and implements recovery action plans to improve the client's overall experience.
- Proactively leverages Customer Relationship Management (CRM) (e.g., account management, opportunities, tracking and reporting), other tools (e.g., customized performance dashboards, data, insights), ad hoc opportunities, and directed tactics to identify ways to increase performance, satisfaction, and upsell opportunities that link back to client's key performance indicators (KPIs) and result in revenue growth. Guides others in using CRM and shares best practices. Drives product and tactic i

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