Head of Fraud Detection Operations

hace 5 meses


Ciudad de México Citi A tiempo completo

**Description**

The Head of Fraud Detection Operations is responsible for ensuring the monitoring of transactions by products and channels and the fraud processes are performed in compliance with regulatory requirements, Citi Fraud Policies and standards, interbank (domestic) agreements and internal local procedures, also to determine and establish operational models and processes as well as taking care about customer experience when dealing with potential or confirmed fraud events.

This position is part of Mexico Fraud Risk Execution organization with direct report to the Mexico Fraud Prevention Head.

**Specific responsibilities include**:

- Provide strategic direction and leadership in designing and running fraud detection operations processes.
- Responsible for operational implementations coordinating the development and execution of Anti-Fraud plans and initiatives, also the Fraud Customer Experience and Quality Assurance programs.
- Interaction with other Fraud areas for identifying processes improvement opportunities.
- Link with key partners as Branches, Segments, Channels, Operations, and Human Resources.
- Liaison with third party strategic partners as MasterCard and Visa, as well as with internal areas as Product Management, Global Fraud Oversight, Contact Center, and Claims & Disputes among others.
- Maintain outstanding knowledge of the products and services to recognize Fraud and Customer Experience opportunities.
- Lead the Fraud Operation team for:

- Implementation of the Strategy defined by Risk Management
- Designing/Consolidation of the structure required to support the Fraud Strategy.
- Tracking of end to end process ensuring the success of the fraud operation processes.
- Management of the team maximizing the people skills
- Ensure proper management of the Frauds team in terms of:

- Hiring process
- Training programs for all members of the team.
- Adequate motivational programs.
- Retention/Developing plan for high potentials
- Voice of the Employee Results according with business expectations.
- Coaching & Feedback

**Qualifications**
- 3+ year experience, preferably senior level in fraud management, operations, and control teams
- Banking operations knowledge (Retail services, Credit and Debit Cards operations, Digital Channels, Consumer and Small Business Credit).
- Strong communication/influencing skills
- Demonstrated organization and team leadership skills
- Excellent analytical, problem solving and critical thinking
- Execution oriented with strong attention to detail
- Excellent oral and written communication skills Spanish and English required
- Demonstrated ability to work independently yet interact effectively, with different levels of management.
- Corporate work ethics - Integrity being paramount importance.
- Presentation delivery experience. Ability to present to senior levels of management and to facilitate discussions at the senior stakeholder level
- Ability to lead strategic planning sessions challenging the status quo where appropriate and drive decision making process
- Bachelor degree; Graduate degree in administrative field is preferred.

Objetivo Principal

Ser responsable de todos los procesos de Operaciones de Fraude que incluyen el monitoreo de fraude transaccional para Banca en Línea Personal y Comercial, Tarjetas de Crédito y Débito, Sucursales, Cheques, Sucursales en Tiendas, Adquisición de Crédito, Sucursales en Tiendas, Robo de Identidad y Fraude de Primera Parte. Este cargo también es responsable del proceso de alertas Interbancarias para Tarjetas y para Banca en Línea. Con personal asignado en dos sedes (CSC Revolución y CSC Metepec)**Job Family Group**:
Risk Management
- **Job Family**:
Fraud Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



  • Ciudad de México Citi A tiempo completo

    **Responsibilities**: - Guards against intelligent, adaptive perpetrators of financial crime and manage strategic risk analytical projects for Citi Retail Services portfolios, including 3D Secure and Digital Wallets space. - Develops and implements effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate...

  • Fraud Risk Analyst

    hace 5 meses


    Ciudad de México Citi A tiempo completo

    The Fraud Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Ciudad de México, CDMX Citi A tiempo completo

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...


  • Ciudad de México Citi A tiempo completo

    **Responsibilities**: - Guards against intelligent, adaptive perpetrators of financial crime and manage strategic risk analytical projects for Citi Retail Services portfolios, including 3D Secure and Digital Wallets space. - Develops and implements effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Fraud Operations Analyst plays a critical role in our team, contributing to the development of fraud management policies, processes, and procedures to minimize the impact of fraud. This senior-level position requires a deep understanding of fraud trends and the ability to analyze complex data to identify patterns and make informed decisions.Key...

  • Head of Operations

    hace 2 meses


    Ciudad de México, CDMX Santander A tiempo completo

    Head of Operations Country: Mexico Generar estrategias que permitan garantizar el cumplimiento de las necesidades de la operación mediante la optimización, desarrollo e implementación de procesos y servicios, con una adecuada gestión de recursos con los más altos estándares de calidad y estricto apego a la normatividad con la finalidad de satisfacer...

  • Head of Operations Mexico

    hace 3 semanas


    Ciudad de México, Ciudad de México Flix Se A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Head of Operations to lead our team in Mexico. As a key member of our leadership team, you will be responsible for shaping our operations strategy and driving business growth in the region.Key Responsibilities:Develop and implement operational strategies to drive business growth and improve...


  • Ciudad de México Citi A tiempo completo

    The Fraud Ops Sr Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...

  • Head of Operations

    hace 4 semanas


    Ciudad Apodaca, Nuevo León, México Danfoss A tiempo completo

    Job Title: Head of OperationsAt Danfoss, we are seeking an experienced Head of Operations to lead our factory in Apodaca, MX. As a key member of our team, you will be responsible for driving factory performance targets in terms of safety, quality, delivery, and cost.Key Responsibilities:Develop and implement strategies to improve factory performance and...


  • Ciudad de México, Ciudad de México dLocal A tiempo completo

    Why dLocal?dLocal empowers global companies to collect payments in 40 emerging markets. Our clients rely on us to boost conversion rates and simplify payment expansion. As a payments processor and merchant of record, we enable our merchants to tap into the world's fastest-growing markets. By joining dLocal, you'll be part of a dynamic global team that makes...

  • Fraud Ops Sr Manager

    hace 5 meses


    Ciudad de México Citi A tiempo completo

    The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by...


  • Ciudad de México, Ciudad de México AIG A tiempo completo

    Head of Claims Operations LACAIG is seeking a highly skilled and experienced Claims Operations Leader to join our team in Latin America and the Caribbean. As Head of Claims Operations LAC, you will be responsible for leading the delivery of claims operations in the region, ensuring that our customers receive the highest level of service and support.Key...

  • Head of Operations Mexico

    hace 4 semanas


    Ciudad de México, Ciudad de México Flix Se A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Head of Operations for our Mexico office. As a key member of our leadership team, you will be responsible for leading our operations team and driving business growth in the region.Key ResponsibilitiesLead a high-performing operations team to deliver exceptional customer service and drive business...


  • Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWarner Bros. Discovery is seeking a skilled Fraud Risk Analyst to join its Global Fraud & Abuse Operations Team. This team is responsible for detecting and preventing risks across all WBD properties, ensuring a seamless and frictionless experience for consumers while protecting the revenue of the business.Key ResponsibilitiesAssist in...


  • Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWarner Bros. Discovery is seeking a skilled Fraud Risk Analyst to join our Global Fraud & Abuse Operations Team. As a key member of this team, you will play a critical role in detecting and preventing risks across all WBD properties, ensuring a seamless and frictionless experience for consumers while protecting the revenue of the business.Key...


  • Ciudad de México, CDMX Citi A tiempo completo

    The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by...


  • Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completo

    Citigroup Inc. is seeking a highly skilled Data-Driven Fraud Operations Specialist to join our team.About the RoleThis intermediate-level position plays a crucial role in contributing to the development of fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall...


  • Ciudad de México, Ciudad de México AIG A tiempo completo

    Head of Claims Operations LAC LeaderAIG is seeking a Head of Claims Operations LAC Leader to drive claims transformation and excellence in Latin America and the Caribbean. The successful candidate will lead a team of professionals to deliver strategic initiatives, improve claims processes, and enhance governance and compliance.The ideal candidate will have a...


  • Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWarner Bros. Discovery is seeking a skilled Fraud Risk Analyst to join its Global Fraud & Abuse Operations Team. This team is responsible for detecting and preventing risks across all WBD properties, ensuring a seamless and frictionless experience for consumers while protecting the revenue of the business.Key ResponsibilitiesAssist in...

  • Head of Credit

    hace 5 meses


    Ciudad de México Grupago A tiempo completo

    **Overview** We are an early-stage, venture-backed fintech that focuses on bringing affordable credit and financial services to small business owners across LatAm - starting with Mexico. Grupago is able to serve micro-SMBs as a result of three key innovations - community distribution, group collateral, and AI-driven underwriting. - Community distribution:...